topic Re: Big Thanks to the Community Help Team in Plusnet Feedback

Big Thanks to the Community Help Team

Logan72 — Wed, 05 Jan 2022 19:55:40 GMT

Just a post to highlight the excellent service demonstrated by @Gandalf and @adam945.

They helped me with a problem of not being able to order fibre broadband from any ISP, despite Openreach confirming to me that it was okay to do so and that the technology was not an issue.

I was stuck in the middle of BT Openreach and Wholesale and their various records and databases, with other ISPs seemingly unable/unwilling to help me resolve the problem,

The guys on here were proactive, persistent and professional navigating through to a speedy and successful conclusion.

Thank you - it's really appreciated.

Re: Big Thanks to the Community Help Team

Gandalf — Wed, 05 Jan 2022 20:46:57 GMT

Cheers for the glowing feedback @Logan72

No problem at all, as I'm sure Adam may agree, we're happy to help in any way we can and we're just glad that we've managed to sort it out, so you can get fibre broadband. Fingers crossed your fibre order goes through without an issue!

Let us know how it goes, and if there's ever anything else you'd need help with, feel free to prod us.

Re: Big Thanks to the Community Help Team

adam945 — Thu, 06 Jan 2022 10:46:27 GMT

Massive thank you for the feedback here @Logan72, it's really appreciated!

I was hitting a bit of a brick wall with BT Wholesale to be honest, but @Gandalf, being @Gandalf, was able to get it sorted in the end

Re: Big Thanks to the Community Help Team

Logan72 — Thu, 06 Jan 2022 14:03:43 GMT

No problem chaps - you're doing a great job.

Order/switchover from another ISP, placed last night so I'm hoping all goes smoothly.

Re: Big Thanks to the Community Help Team

adam945 — Thu, 06 Jan 2022 15:57:31 GMT

No problem at all @Logan72

Looks like automation on our side was dragging it's heels a little, so I've just manually placed the orders to take over the working line at your property, importing the current telephone number as well. You'll receive a confirmed activation date within the next 72 hours.