topic Re: OutStanding Customer Service in Plusnet Feedback

OutStanding Customer Service

Neilfrost — Fri, 05 Nov 2021 20:23:41 GMT

There were Billing issues with my account through no fault of my own, that caused the closure of my account, but thanks to the relentless hard work of Adam Alshamari, he managed to resolve my issues!
He is an absolute Credit to the company and I’m sure no one would get better customer service anywhere else . Brilliant !
I’d also like to thank [CSA Removed] for a seamless transition to my new account .
It’s the Customer service of these two I mentioned that makes Plusnet the great company it is !

Thankyou

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: OutStanding Customer Service

Mav — Fri, 05 Nov 2021 20:21:41 GMT

Moderator's note(s):

Thread moved from My Account/Billing to Plusnet Feedback.

Re: OutStanding Customer Service

daymercer — Sat, 06 Nov 2021 08:45:08 GMT

Really!?
Take a look at my thread and you will see an example of absolutely shocking customer service.
For the record, my problem is still not resolved and you are STILL billing me.

Re: OutStanding Customer Service

Neilfrost — Sat, 06 Nov 2021 19:40:48 GMT

Really? Where have you posted your thread ?

Re: OutStanding Customer Service

Alex — Sun, 07 Nov 2021 01:44:21 GMT

If you click on the name, and the post history then you'll see it there.

Re: OutStanding Customer Service

adam945 — Sun, 07 Nov 2021 10:50:51 GMT

Thank you for your kind words @Neilfrost, I really do appreciate it. I've sent this across to my colleague who helped set up your new account as well, I'm sure she'll be chuffed.

Thank you, massively, for baring with us while we got your new account up and running, and for your continued patience and understanding throughout the downtime. Please feel free to reach out on here at any point if you have any further issues at all.

@daymercer again, please accept my apologies for the inconvenience caused on your mobile account. We do appear to have got this sorted now, but as per my post on your thread, please allow the lead time specified for your issue to be resolved. It also helps. If you have any further queries, please feel free to pop a response on the thread that you created, it just avoids confusion on the forums.