topic Re: Unreadble information in Plusnet Feedback

Unreadble information

teknomancer2008 — Wed, 08 Sep 2021 05:09:05 GMT

My billing information shows up as garbled on my mobile screen, this needs to be checked. Specifically the information of my last three bills, the information is jumbled, presented as over each other to that the bill date is printed directly under the words bill date, making it impossible to read the information.

Re: Unreadble information

Gandalf — Wed, 08 Sep 2021 13:49:12 GMT

Hi @teknomancer2008

I'm really sorry to see your bills aren't readable. Are you on a mobile device or a desktop/laptop computer? Also, do you have a different device you can try getting your bills on from?

Re: Unreadble information

198kHz — Wed, 08 Sep 2021 14:05:30 GMT

@Gandalf wrote:

Are you on a mobile device or a desktop/laptop computer?

@teknomancer2008 earlier wrote:

My billing information shows up as garbled on my mobile screen...

Re: Unreadble information

Gandalf — Wed, 08 Sep 2021 14:13:57 GMT

Oops. Thanks for being my eyes @198kHz

@teknomancer2008 Do you have another device and/or a desktop/laptop?

Re: Unreadble information

teknomancer2008 — Wed, 08 Sep 2021 16:54:46 GMT

I'm using a phone to view this, but it really shouldn't matter, it should be readable either way...