topic Re: Recycle my old Plusnet router in Plusnet Feedback

Recycle my old Plusnet router

CaliCD — Wed, 22 Jul 2020 14:44:01 GMT

I have recently upgraded to Plusnet fibre broadband and received a new router. I would like to recycle my old Plusnet router. How can I return the old router to Plusnet? Can someone please send me a free post returns bag?

thanks

Re: Recycle my old Plusnet router

bobpullen — Wed, 22 Jul 2020 17:57:30 GMT

There's a link to print a postage label here.

Re: Recycle my old Plusnet router

CaliCD — Thu, 23 Jul 2020 08:34:18 GMT

Many thanks Bob. Nice to see Plusnet doing their bit for the environment

Re: Recycle my old Plusnet router

newagetraveller — Thu, 23 Jul 2020 08:50:59 GMT

On leaving PN I was not aware of that router recycling page or even the options.

It might be a good idea to make leaving customers aware for their now, no longer used, router.

I can't remember, but I might have asked about it after leaving and received no response.

Re: Recycle my old Plusnet router

bobpullen — Fri, 24 Jul 2020 17:22:05 GMT

@newagetraveller the page has only recently been updated.

We do try to contact some customers by email and/or letter when they leave requesting return of the kit. Activity has been stifled recently though due to CV-19 as we didn't really want to be encouraging customers to go to the post office etc.

Re: Recycle my old Plusnet router

newagetraveller — Sat, 25 Jul 2020 09:32:36 GMT

Thanks Bob, for the reply. It was over two years ago. No lurgi isues then!

Re: Recycle my old Plusnet router

Marc455 — Sun, 04 Jul 2021 12:05:12 GMT

Hi Bob, I recieved one of the letters shortly after leaving Plusnet. I actually have a couple of other older routers from Plusnet, but without the power cables. Can I send these over as well?

Also, is it advisable to perform a factory reset on the routers before sending them?

Re: Recycle my old Plusnet router

bobpullen — Sun, 04 Jul 2021 17:43:20 GMT

@Marc455 sure, send them back. No harm in factory resetting them beforehand.

Re: Recycle my old Plusnet router

Minivanman — Mon, 16 Aug 2021 16:38:23 GMT

Are the old routers actually re-used, or are the recycled ie: broken up and made into something else only if they are sent back out to customers new and/or existing even if checked over there must be a fair few that can be termed as 'the walking wounded' with faults on them.