topic Re: Is online chat unavailable? I need to talk to someone! in Plusnet Feedback

Is online chat unavailable? I need to talk to someone!

ritahigham — Tue, 14 Jan 2020 11:21:14 GMT

Can someone please contact me?

Re: Is online chat unavailable? I need to talk to someone!

Gandalf — Wed, 15 Jan 2020 13:59:06 GMT

Hi @ritahigham

Feel free to send me a PM and I'll be happy to help

Re: Is online chat unavailable? I need to talk to someone!

dvorak — Wed, 15 Jan 2020 14:03:05 GMT

Moderators Note

This topic has been moved from My Account to Plusnet Feedback

Re: Is online chat unavailable? I need to talk to someone!

CockapooLover — Thu, 16 Jan 2020 16:08:15 GMT

I have the same problem - chat has been offline for days now (been trying ALL week). I just don't have the time to sit on phone for 2 hours, and I have another reason as well.

Re: Is online chat unavailable? I need to talk to someone!

shutter — Thu, 16 Jan 2020 17:49:38 GMT

Live chat ..... If you have an "adblocker" on your browser it will show that it is not available..

However.. to get around that.... download and install another browser Internet Explorer.... Opera .... FALKON... and just use them "as is" ..... do not do any settings... all you need to do is to put this url

https://www.plus.net/help/chat/

in your broswer search bar, and make it your "favourite" or "bookmark"... and keep it for Live Chat.

You may get screen like this.....

In which case, ...... try again later..... e.g. after 7pm.... or earlier...... just after 8 am....

good luck

Re: Is online chat unavailable? I need to talk to someone!

CockapooLover — Fri, 17 Jan 2020 14:31:57 GMT

Done that but you just get this constantly:

"Sorry a Plusnet chat agent isn’t available at the minute, please refresh the page to try again. Chat is available 7 days a week from 7.30am – 10pm. Outside of these times, call us on 0800 432 0200, or if you want to talk about moving or faults, call us on 0800 023 2221 Thank you"

Been like it all week so far at various times of the day. They might as well just get rid of the option tbh.

Re: Is online chat unavailable? I need to talk to someone!

LaurenB — Sun, 19 Jan 2020 16:06:31 GMT

Hi @CokapooLover, I am sorry to hear this. If you can please send me a PM with the issue at hand and I'd be happy to assist via this platform for you.

Re: Is online chat unavailable? I need to talk to someone!

shutter — Sun, 19 Jan 2020 17:40:46 GMT

@LaurenB I think you will find all you need to know, by reading ALL of the recent thread.

https://community.plus.net/t5/Plusnet-Feedback/How-long-is-a-quot-short-wait-quot/m-p/1701807#M85551

It is a comprehensive report on what happened on Saturday Evening... when Live Chat was not available . and from the original post...it seems this is the "norm" now.

Re: Is online chat unavailable? I need to talk to someone!

CockapooLover — Wed, 22 Jan 2020 14:38:57 GMT

@LaurenB I sent you a DM on Monday but not heard anything back yet ?

Re: Is online chat unavailable? I need to talk to someone!

ritahigham — Wed, 22 Jan 2020 15:04:39 GMT

I have pm'ed you.

Re: Is online chat unavailable? I need to talk to someone!

shutter — Wed, 22 Jan 2020 15:48:28 GMT

@ritahigham

Online chat has been suspended.....

Read all about it... here .... https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-is-a-quot/m-p/1701807#M85551

What a shambles......

Still no official notice ..... about Live Chat not being available.

Re: Is online chat unavailable? I need to talk to someone!

shutter — Wed, 22 Jan 2020 15:49:31 GMT

@CockapooLover Live Chat is dead.... (i.e. suspended )

see this thread for all the info.... https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-is-a-quot/m-p/1701807#M85551

Re: Is online chat unavailable? I need to talk to someone!

Gandalf — Wed, 22 Jan 2020 17:05:29 GMT

@ritahigham wrote:
I have pm'ed you.

Thanks, I've messaged you back now.

Re: Is online chat unavailable? I need to talk to someone!

poolielad710 — Sun, 08 Nov 2020 09:43:33 GMT

Could I contact you please, having major issues with wifi upstairs?

Re: Is online chat unavailable? I need to talk to someone!

jab1 — Sun, 08 Nov 2020 10:08:39 GMT

@poolielad710 It would be a good idea to start your own topic in the 'My Router' board, with a bit more detail as to the problem, if you require help from the Community.

Re: Is online chat unavailable? I need to talk to someone!

jschofield1957 — Mon, 10 May 2021 18:15:35 GMT

old post but can help me

Re: Is online chat unavailable? I need to talk to someone!

dvorak — Mon, 10 May 2021 18:19:37 GMT

Moderators Note:

@jschofield1957 you need to start a new topic with some detail of your issue so that others might assist you.

This topic has been locked