topic Re: Good customer service in Plusnet Feedback

Good customer service

TonyS1 — Thu, 29 Apr 2021 18:01:35 GMT

I'm new to Plusnet and transferred on recommendation from a neighbour. Signed up online to a package, everything arrived OK and my phone/internet is up and running.
I had a shock when I got my bill and had to call customer service, I got through very quickly to a guy called [CSA Removed] who was able to answer my question and sort my query.
I was expecting a long wait and then struggle to speak with someone and a bog standard answer to my query but got none of it. Most reviews are poor but my experience was excellent so well done Plusnet and thank you [CSA Removed].

Moderators Note: Moderator's note by Adie (Dvorak) CSA name removed as per Forum rules

Re: Good customer service

dvorak — Thu, 29 Apr 2021 13:24:36 GMT

Moderators Note

This topic has been moved from Home Phone to Plusnet Feedback

Re: Good customer service

salmo — Wed, 05 May 2021 18:53:48 GMT

Good

Last week I rang customer service and the call was answered in half a minute. The agent quickly solved the problem (I hope). I then phoned Customer Options and again answered quickly and I was offered a good retention deal. So customer service is good.

Bad

However I will be leaving PN as I've had billing problems which was my reason for contacting customer options. Also I found a deal at £6 pm cheaper (including cashback).

I would consider returning especially if the billing system is improved.

Re: Good customer service

198kHz — Thu, 06 May 2021 11:09:29 GMT

@salmo wrote:

I would consider returning especially if the billing system is improved.

Don't hold your breath - it's been over 2½ years so far...