topic Re: PN Advert. in Plusnet Feedback

PN Advert.

gleneagles — Sat, 10 Apr 2021 13:45:26 GMT

Super fast fibre...£22.99 month plus £50 reward card.

From month 18...£36.52.

New Customers only.

Compare that to what existing customers pay when they come to renew, sure you might phone and get a better deal but that will be a lot more than that offered to new customers, with a £50 card reducing the overall cost to under £20 a month.

I understand the need to attract new customers but PN would do well to keep a eye on the number of customers, some long term who move to another provider once their contract ends.

By all means offer a good deal to new customers but a gap this big.......?

Re: PN Advert.

Mav — Sat, 10 Apr 2021 14:23:05 GMT

Moderator's note(s):

Thread moved from General Chat to Plusnet Feedback.

Re: PN Advert.

shutter — Sat, 10 Apr 2021 14:47:31 GMT

It`s the "dangling carrot" type of promotion that all companies hope and pray, that their "new customers", so gained, by the con, will forget that they signed up for 18 months... and then they will pay the price...

Hundreds of people do this every time these new "offers" are brought in to the public domain. and the companies make thousands from those people who "forgot" about the 18 month contract renewal date.

Why 18 months? obvious really... you remember your birthday... it`s every 12 months... you remember easter, christmas, and other "annual" recurrent dates, much easier than the "odd" one for 18 months...

crafty ? yeah... really sneaky too .. !

As for retaining & rewarding "Loyal" long term customers, automatically,...... well,.... it`s not profitable... if the new customers can be conned, why shouldn`t the "old faithful" be conned as well...

I was with Plusnet for 12 years.... having to regularly check up on my con tract renewal date the go down on bended knee before the god "telephone me" and plead poverty to get a reduced rate for the next con tract period . what reward did I get for this "loyalty"?

Severely reduced customer service... and a bar of chocolate, that they sent, but only because I asked for it, having seen someone else on the forum that had one sent to them "out of the blue"...

Re: PN Advert.

gleneagles — Sat, 10 Apr 2021 16:54:45 GMT

@shutter

At least you got a bar of chocolate.

Like me it also forced you to find a better deal and service by going elsewhere.

Such is the way loyalty is rewarded these days.

😐

Re: PN Advert.

Baldrick1 — Sat, 10 Apr 2021 17:09:41 GMT

You can forget the golden hello gift card, which should be amortised over the contract length so works out at less than suggested.
Apart from that all I can do is speak from experience. I am currently on a 2 year contract negotiated by ringing the I’m thinking of leaving option and asking for a price match to a competitor. This compares very favourably with this offer.

Caveat Emptor.

Re: PN Advert.

billnotben — Sat, 10 Apr 2021 20:28:59 GMT

Old customers getting stuffed like Christmas turkeys.

That'll do.

Talking of renewals, this year my home and car insurance is only going up by pennies and a couple of quid which is a big change. Good news is this means other companies have to try harder so I can still save £20+ by jumping ship.

That'll do.

Re: PN Advert.

jab1 — Sat, 10 Apr 2021 20:28:26 GMT

Don't think it's quite as bad that, @billnotben - I'm on quite a good deal at the moment, but do wonder what they would have done for me come August if I was still here. I know at least one customer who is getting his BB for free and referral discounts on top, but I suspect he is in the minority.

Re: PN Advert.

billnotben — Sat, 10 Apr 2021 20:33:05 GMT

One thing I am curious about these new customer deals. In all the ads now it mentions the up and coming rises in line with blah blah to be repeated yearly blah blah.

Because it's mentioned does that mean customers can't jump ship without penalty when the rise happens. When they find out that what they pay isn't set in stone.

Re: PN Advert.

Alex — Sun, 11 Apr 2021 03:15:50 GMT

Well I've never understood the point of 'reward cards'.

That's the 2021 PC Term for a Gift Voucher?

So I can either have a bullseye where I am restricted on where I can spend it (subject to retail outlets not going under), or £50 in cash which I can spend anywhere in the UK. Or of course get it exchanged if I am abroad.

I'd rather have cash, or the money off please so I have more cash on me. 🙄

Re: PN Advert.

shutter — Sun, 11 Apr 2021 07:08:55 GMT

@billnotben It`s probably written in stone.... i.e. in the T&C`s that nobody ever reads, except the person/people who wrote them in the first place.

There should be a T&C commissioner somewhere in government. to make sure that T&C`s are simple and fair, in all aspects of trading. Unfortunately, there is no such commissioner...

and that is why, when someone finds a "loophole", the originators lawyers soon draft up a new clause to close it off, eventually.... the customer ends up with no options, and no rights, because the customer HAS to agree the T&C`s by default or they will not get the service/goods that they want to purchase.

it`s a bit like...

Hello, sir,... i believe you have been drinking and driving... I`m asking you if you will take a breath test......

(er... why ? I`ve not been drinking)

I must caution you ( here`s the unwritten T&C`s) that if you refuse to take the breath test you will be arrested anyway.

Re: PN Advert.

Mook — Sun, 11 Apr 2021 07:26:00 GMT

I renewed both of my accounts at the end of last month and for me I couldn't be bothered with the haggling and faffing and used the 'Here is your best price' link provided in the 'Your Plusnet Service' review email.

In fact the price offered was pounds better than what I was currently paying so I thought 'Why Bother'

Re: PN Advert.

Dan_the_Van — Sun, 11 Apr 2021 07:42:41 GMT

I was offered a renewal price of £31.99 for 18 months which I though was reasonable compared to others and lower than the current payment. I was slow to renew as it the due date was weeks ahead.

I then received another email a few weeks later with an offer of £24.99 for 12 months which I accepted.

Dan

Re: PN Advert.

Mook — Sun, 11 Apr 2021 07:50:51 GMT

That's exactly what I was offered on both my accounts, but oddly one was for 18 Months and the other at 12!

Re: PN Advert.

gleneagles — Sun, 11 Apr 2021 08:22:21 GMT

@billnotben wrote:

Old customers getting stuffed like Christmas turkeys.

That'll do.

Talking of renewals, this year my home and car insurance is only going up by pennies and a couple of quid which is a big change. Good news is this means other companies have to try harder so I can still save £20+ by jumping ship.

That'll do.

Got my Car insurance quote from LV last week they have reduced the premium by £ 38 compared to last years price.

Must admit like others I have hardly used the car over the last year but makes a nice change to get a reduction.

Re: PN Advert.

gleneagles — Sun, 11 Apr 2021 08:25:57 GMT

@Mav

Should this topic be transferred back to chat ?

😀

Re: PN Advert.

shutter — Sun, 11 Apr 2021 09:22:49 GMT

Another ( blind sider ) on the 18month contract..... if you are not careful about when it starts... you may be liable to two price increases I.A.W. the T&C`s regarding "annual increase of r.p.i. " or whatever the current tasty is....

E.G... take up in Feb .... increase in April... current year.... and again April in the following year.... before the 18 month is up....

Re: PN Advert.

Mav — Sun, 11 Apr 2021 13:42:23 GMT

@shutter wrote:

@billnotben It`s probably written in stone.... i.e. in the T&C`s that nobody ever reads, except the person/people who wrote them in the first place.

There should be a T&C commissioner somewhere in government. to make sure that T&C`s are simple and fair, in all aspects of trading. Unfortunately, there is no such commissioner...

One thing to remember is that T&Cs cannot override consumer rights.

@gleneagles

I'll leave it here as it certainly started off looking like feedback😉

Re: PN Advert.

Longliner — Sun, 11 Apr 2021 14:28:24 GMT

Plusnet (& others) like these 18 mth contracts because they clobber the many people who pay line rental in advance -- which is limited to 12 months. So you either pay full rate for the last six months of your 18 mth contract, or you renew your LR at 12 months and risk losing its second six months if you don't accept PN's renewal offer and move to another ISP.

For this reason I accept only 12 or 24 mth contracts. Whatever the deal PN's accounting system will screw it up anyway, requiring another half-hour call to PN's hard-working staff ...

Re: PN Advert.

MrAllen2021 — Sun, 11 Apr 2021 14:35:27 GMT

I signed back up to Plusnet in early November after about 6 years with Talk Talk trying to translate their highly annoying Foreign call centres, after giving 30 days notice to TT on the 10th of October I finally went to PN for landline and Fibre, easy peasy set up and everything.

Re: PN Advert.

gleneagles — Sun, 11 Apr 2021 14:50:08 GMT

@Baldrick1 wrote:

You can forget the golden hello gift card, which should be amortised over the contract length so works out at less than suggested.
Apart from that all I can do is speak from experience. I am currently on a 2 year contract negotiated by ringing the I’m thinking of leaving option and asking for a price match to a competitor. This compares very favourably with this offer.

Caveat Emptor.

Glad you got a good deal but it just seems random and down to whichever customer services operator you speak to.

As mentioned by @shutter why should customers have to go through that each time a contract ends ?

Hardly fair that one customer gets a better deal than another customer who gets the same service.