topic Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not in Plusnet Feedback

Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

pint — Sat, 03 Apr 2021 12:04:44 GMT

At the moment Plusnet do not offer any fibre products, just services over the copper network, so why are they miss leading people by calling the copper services "fibre broadband" when they are anything but.

This is born out by a few local people moaning that BT/openreach are digging up the roads for something ( fibre broadband/internet ) they do not need as they already have "fibre Broadband"

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 12:10:39 GMT

@pint PN do offer FTTC but not FTTP - providing BT have enabled FTTC in your area.

Don't quite understand what you are claiming, TBH?

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

RobPN — Sat, 03 Apr 2021 12:14:08 GMT

@pint wrote:

At the moment Plusnet do not offer any fibre products, just services over the copper network, so why are they miss leading people by calling the copper services "fibre broadband" when they are anything but.

@pint

I agree that calling VDSL "Fibre" is misleading, but unfortunately the powers that be have allowed that from the beginning, which is why most, if not all, ISPs jump on that bandwagon.

Buyer beware and all that, but that wouldn't be necessary if the product had to be named truthfully.

Edit: typo

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

MisterW — Sat, 03 Apr 2021 12:14:16 GMT

All ISPs sell FTTC as Fibre broadband. The ones that sell FTTP tend to sell it either as Ultrafast Fibre or Full Fibre.

If an ISP were to start to sell FTTC as 'not quite real Fibre' , how many new customers do you think they would get ?

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

Hobo — Sat, 03 Apr 2021 12:18:33 GMT

Plusnet have been providing an FTTC (Fibre to the Cabinet) product for several years, copper is only used from the local fibre enabled cabinet to the property, there was a FTTP (Fibre to the Property) trial which finished several years ago people that were on the trial were offered the choice of remaining on the service as it was already installed and running at their property.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

RobPN — Sat, 03 Apr 2021 12:24:21 GMT

@jab1 @MisterW @Hobo

I think the (valid IMO) point @pint is making is that due to a significant number of people being fooled into thinking they already have fibre (which is how their VDSL2 connection has been described to them), they cannot see why their neighbourhood is being dug up to provide proper fibre connections which they think has already been provided.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 12:28:28 GMT

Probably, @RobPN - but it doesn't read that way - to me, at least. I would also think @pint also knows the difference between FTTC and FTTP - but I could be mistaken, of course.😉

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

pint — Sat, 03 Apr 2021 12:35:43 GMT

Its all stemmed from a phone call - as i will be getting some shopping for a few people who are at home/isolating ( still) where a few people have moaned about temporary traffic lights and roadworks i said it was for a fibre install / finishing off installing fibre internet in the area - comments came back along the lines of we already have fibre internet/I'm writing to the council to complain/I'm on the local parish council and will be bringing it up in a meeting and the best "we got on perfectly well without the internet in the past"

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

MisterW — Sat, 03 Apr 2021 12:40:49 GMT

@RobPN It might be a valid point, but what do you call it if not Fibre ?

Not many of joe public would have a clue what VDSL2 meant. FTTC describes it exactly as it is but in reality, at the moment, your average customer is only interested in how fast their connection is going to be, they don't care how its delivered.

Maybe when FTTP becomes more available and people see that the performance of their connection is not dependent on an ageing copper network, then they may be more interested...

NB In fact Openreach have just been round our estate, digging up the pavement and installing Fibre. Not sure they're going to get many takers though, as most people get a > 60Mb downstream connection on FTTC. Maybe when OR start to disconnect the copper... but that's going to involve people going to voip and replacing phones.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 12:49:51 GMT

@pint wrote:

Its all stemmed from a phone call - as i will be getting some shopping for a few people who are at home/isolating ( still) where a few people have moaned about temporary traffic lights and roadworks i said it was for a fibre install / finishing off installing fibre internet in the area - comments came back along the lines of we already have fibre internet/I'm writing to the council to complain/I'm on the local parish council and will be bringing it up in a meeting and the best "we got on perfectly well without the internet in the past"

That explains it better @pint , I'm assuming you have an ageing population that doesn't understand technology?

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

RobPN — Sat, 03 Apr 2021 12:53:35 GMT

@MisterW wrote:

@RobPN It might be a valid point, but what do you call it if not Fibre ?

Why not call it VDSL ?

Most people have accepted calling ADSL (whatever flavour they may have) by that name which could equally be called 'fibre' (FTTE - Fibre To The Exchange)

Not many of joe public would have a clue what VDSL2 meant. FTTC describes it exactly as it is but in reality, at the moment, your average customer is only interested in how fast their connection is going to be, they don't care how its delivered.

Well ignorance is bliss as they say, so due to being misled and not having had a real choice if they wanted a faster service, they've accepted the only option open to them, i.e. another copper-based service described as 'fibre'.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

RobPN — Sat, 03 Apr 2021 13:07:01 GMT

@jab1 wrote:

That explains it better @pint , I'm assuming you have an ageing population that doesn't understand technology?

Several people I know who aren't particularly old have told me they've got fibre @jab1 . There's a mix of FTTP and FTTC where I live, but on checking, they haven't, they're just repeating what they've been fooled into believing they've been sold.

Edit: spelling typo

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

MisterW — Sat, 03 Apr 2021 13:04:11 GMT

Most people have accepted calling ADSL

We might understand ADSL and VDSL I don't believe your average punter does.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 13:07:16 GMT

OK, @RobPN , so lack of critical thinking isn't reserved just for the elderly then?😉 I'm getting on, but understand perfectly the difference between ADSL, VDSL1 and VDSL2. Moving from ADSL to VDSL1 in a month or so, and if VDSL2 was available at a reasonable price, I might just have considered it, although I have no real need.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 13:09:31 GMT

@MisterW wrote:

Most people have accepted calling ADSL

We might understand ADSL and VDSL I don't believe your average punter does.

You are correct, @MisterW - as the number of times I have asked the question of posters and got slightly dodgy answers proves.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

RobPN — Sat, 03 Apr 2021 13:13:15 GMT

@jab1 wrote:

... Moving from ADSL to VDSL1 in a month or so, and if VDSL2 was available at a reasonable price, I might just have considered it, although I have no real need.

Fair enough @jab1 .

I don't know a lot about VDSL flavours, but is non-VDSL2 still in use here in the UK?

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 13:16:47 GMT

Ooops, I might have mis-identified the tech there, @RobPN Should have said ADSL to FTTC or FTTP.😀

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

MisterW — Sat, 03 Apr 2021 13:21:22 GMT

but is non-VDSL2 still in use here in the UK?

Not as far as I know. It's all VDSL2 but with different profiles for 40/10 and 80/20.

I might have mis-identified the tech there .

and John's not your average joe public!. The defence rests , m'lud😄

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

Baldrick1 — Sat, 03 Apr 2021 15:38:48 GMT

This will become more of a problem as FTTP gets rolled out. Calling FTTC 'Fibre' is totally wrong and will cause more and more confusion. I guess it was started by ISPs talking up their new FTTC service by pretending it's something that it is not. Now real fibre is coming along there's confusion. t seem to remember objecting to the board titles used in this forum many moons ago. ADSL and Fibre make no sense to me ADSL and VDSL does, then perhaps FTTP could then become XDSL? For those with a long memory like computer graphics adapters developed, CGA, VGA, XGA etc

People now routinely also call combined Modem/Routers Routers, causing all sorts of confusion for the unwary. Educating people to describe products and services correctly and hence minimise confusion should start with ISP employees using the correct terms, unfortunately the opposite is often the case.

I guess that the next thing will be people referring to FTTP as Broadband.

Re: Plusnet do not offer Fibre then why are they mis selling a product for somethign it is not

jab1 — Sat, 03 Apr 2021 15:49:25 GMT

@Baldrick1 I kind of see your point, but when/if the old 'copper from exchange to premises' facility is ended, you will then, short term at least - until FTTP is everywhere - have FTTC - Fibre To The Cabinet, and FTTP (or FTTH)- Fibre To The Premises/Fibre To The Home, which I don't see as confusing at all, but maybe you think the general public is thicker than I give (most of) them credit for.

BTW - some already do as your final comment, along with 'Wi-Fi' for the connection method.