https://community.plus.net/t5/Plusnet-Feedback/Excellent-Customer-Service/m-p/1797898#M87399 <P>I just renewed my contract with Plusnet and the new rate was going to apply on !2 th April 2021, but an error started it from 12th March, I phoned customer service and was dealt with by Mark Thornton, he was excellent and really went out of his way to sort this out. Marks handing of my query is the main reason i got another contract with Plusnet&nbsp; I have to admit i have always found the Customer Service great. Well done Plusnet and Mark</P> Fri, 12 Mar 2021 16:50:10 GMT ian4436 2021-03-12T16:50:10Z https://community.plus.net/t5/Plusnet-Feedback/Excellent-Customer-Service/m-p/1797898#M87399 <P>I just renewed my contract with Plusnet and the new rate was going to apply on !2 th April 2021, but an error started it from 12th March, I phoned customer service and was dealt with by Mark Thornton, he was excellent and really went out of his way to sort this out. Marks handing of my query is the main reason i got another contract with Plusnet&nbsp; I have to admit i have always found the Customer Service great. Well done Plusnet and Mark</P> Fri, 12 Mar 2021 16:50:10 GMT https://community.plus.net/t5/Plusnet-Feedback/Excellent-Customer-Service/m-p/1797898#M87399 ian4436 2021-03-12T16:50:10Z https://community.plus.net/t5/Plusnet-Feedback/Excellent-Customer-Service/m-p/1797901#M87400 <P>Hi there. Thank you for sharing this feedback. I have sent this through to the the agent and his manager. Take care and thank you once again.</P> Fri, 12 Mar 2021 16:56:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Excellent-Customer-Service/m-p/1797901#M87400 BadWolf24 2021-03-12T16:56:17Z