https://community.plus.net/t5/Plusnet-Feedback/Question-11179652-poor-customer-service/m-p/1794534#M87352 <P>Update - I have been contacted by PlusNet. Seen disconnects Openreach coming to see me.</P> Mon, 22 Feb 2021 13:26:02 GMT Dan_the_Van 2021-02-22T13:26:02Z https://community.plus.net/t5/Plusnet-Feedback/Question-11179652-poor-customer-service/m-p/1793763#M87343 <P><SPAN>8th Feb - I</SPAN>&nbsp;reported an issue where I had an unrecoverable DSL down, I raised the issue and the above question was created. The DSL connection did return but I have being I having a few more disconnects mainly during the night.</P> <P>17th Feb - I had repeat of the DSL down issue, my TP-Link Archer VR400 reported a poor connection. I tried my old Hub One and the connection restored.&nbsp;I updated the question yesterday with my findings only to be told today my reported issue is resolved, I would have expected some evidence of further checks made as a result of my update, GEA&nbsp; and Radius reports not be told everything is fine.</P> <P>I have been a Free Online / Plus Net customer for many years more than I can recall and I can say this is really disappointing service not because of longevity but on the focus of the first line support. I should not have to come to the forum to achieve a better level of service.</P> <P>Regards</P> <P>Dan</P> Thu, 18 Feb 2021 13:34:25 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-11179652-poor-customer-service/m-p/1793763#M87343 Dan_the_Van 2021-02-18T13:34:25Z https://community.plus.net/t5/Plusnet-Feedback/Question-11179652-poor-customer-service/m-p/1794534#M87352 <P>Update - I have been contacted by PlusNet. Seen disconnects Openreach coming to see me.</P> Mon, 22 Feb 2021 13:26:02 GMT https://community.plus.net/t5/Plusnet-Feedback/Question-11179652-poor-customer-service/m-p/1794534#M87352 Dan_the_Van 2021-02-22T13:26:02Z