topic Customer Service in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1793422#M87329 <P>Where is this great Plusnet customer service that is advertised.&nbsp; Absolute joke!&nbsp; My internet connection was down for over 12 hours on Saturday and I raised a ticket using my mobile as a hotspot to get online.&nbsp; Although my service is back online and at a slower speed I have heard nothing!&nbsp; Is 3 days the normal wait time for someone to get in touch!&nbsp; I think with this I should be compensated in some way or able to leave such a poor provider penalty free.&nbsp; False promises from the honest broadband provider I would say!</P> Tue, 16 Feb 2021 14:55:18 GMT dkeirs 2021-02-16T14:55:18Z Customer Service https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1793422#M87329 <P>Where is this great Plusnet customer service that is advertised.&nbsp; Absolute joke!&nbsp; My internet connection was down for over 12 hours on Saturday and I raised a ticket using my mobile as a hotspot to get online.&nbsp; Although my service is back online and at a slower speed I have heard nothing!&nbsp; Is 3 days the normal wait time for someone to get in touch!&nbsp; I think with this I should be compensated in some way or able to leave such a poor provider penalty free.&nbsp; False promises from the honest broadband provider I would say!</P> Tue, 16 Feb 2021 14:55:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1793422#M87329 dkeirs 2021-02-16T14:55:18Z Re: Customer Service https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1793444#M87330 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Chat to Feedback</P> </DIV> Tue, 16 Feb 2021 16:36:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1793444#M87330 dvorak 2021-02-16T16:36:03Z