topic Re: Plusnet Customer Services in Plusnet Feedback

Plusnet Customer Services

dibdibdib — Sun, 27 Dec 2020 12:46:07 GMT

What is anyone's experience of trying to get through to customer services? I have tried 4 times at different times of day but kept on hold for more than 22 mins each time - lose the will to live and just hang up. If I stay on the call what is the typical wait time?

Re: Plusnet Customer Services

Rickardo — Sun, 27 Dec 2020 16:56:28 GMT

I had to ring them 5 times over the last couple of weeks and I had to wait
43 mins, 51 mins, 46 mins, 31 mins & 34 mins. and guess what. They still didn’t resolve my problem.

Re: Plusnet Customer Services

dvorak — Sun, 27 Dec 2020 18:21:08 GMT

Moderators Note

This topic has been moved from Fibre to Plusnet Feedback

Re: Plusnet Customer Services

Thrall — Sun, 27 Dec 2020 21:08:49 GMT

What’s the issue you’re having?

Maybe somebody on here can help...

Re: Plusnet Customer Services

Rickardo — Mon, 28 Dec 2020 08:50:31 GMT

Thanks. It was all to do with the start date of my bb service. They started it a couple of weeks too early. But it’s working fine, and I’m happy with the service.