topic Support? I'm Happy! in Plusnet Feedback

Support? I'm Happy!

TeeGee — Thu, 24 Dec 2020 14:02:19 GMT

Nowadays people have hight expectations and the internet is wonderful for complaining when things go wrong. Customer support is difficult at the best of times and in a tech environment I think it works well for most.

I switched to fibre on Monday and it threw up a line problem. Noisy phone line for speech (coincidental?) and poor speed.

I called support, they ran thorough checks and contacted Openreach. A helpful man turned up early on Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape! Sorted with a proper connection.

IP profile a bit low but not a crisis and under review.

That was excellent service by all and a big thanks to them. I am very happy to be a customer.

Re: Support? I'm Happy!

adam945 — Thu, 24 Dec 2020 14:58:27 GMT

Hi there, I'm really glad that you've had a good experience in getting the fault on your line resolved. Thank you for sharing this with ourselves, greatly appreciated.

Thanks, Adam.

Re: Support? I'm Happy!

198kHz — Thu, 24 Dec 2020 15:31:41 GMT

@TeeGee wrote:

Wednesday morning did his checks and invited me to look in the manhole. A couple of wired twisted together and a bit of sticky tape!

Obviously a follower of this guide .