https://community.plus.net/t5/Plusnet-Feedback/Do-plusnet-want-to-loose-all-their-customers/m-p/1782933#M87076 <P>Hi</P> <P>I was a longstanding plusnet&nbsp; customer&nbsp; on their&nbsp; FTTP&nbsp; trial , due&nbsp; to&nbsp; plusnets&nbsp; poor&nbsp; billing system my&nbsp; account&nbsp; got&nbsp; messed&nbsp; up&nbsp; , and I was&nbsp; told&nbsp; that the&nbsp; only&nbsp; way to fix it&nbsp; was&nbsp; to&nbsp; start a&nbsp; new account&nbsp; , but&nbsp; I would&nbsp; loose&nbsp; my&nbsp; FTTP - result&nbsp; I&nbsp; had to&nbsp; move away&nbsp; from Plusnet&nbsp;</P> <P>at the&nbsp; beginning of the&nbsp; month&nbsp; my&nbsp; dad&nbsp; passed away&nbsp; , and&nbsp; to&nbsp; be&nbsp; fair&nbsp; to&nbsp; plusnet , once I&nbsp; sent&nbsp; a&nbsp; copy&nbsp; of&nbsp; the&nbsp; death Certificate&nbsp; , they set up a&nbsp; new account&nbsp; for&nbsp; my&nbsp; mum and&nbsp; &nbsp;transferred&nbsp; everything over - Must&nbsp; say plusnet&nbsp; dealt with the&nbsp; home&nbsp; phone&nbsp; and&nbsp; broadband&nbsp; better&nbsp; than any of&nbsp; the&nbsp; utility&nbsp; company's&nbsp;</P> <P>Today whilst sorting&nbsp; things&nbsp; for&nbsp; my&nbsp; mum , I&nbsp; noticed&nbsp; that the&nbsp; mobile phone&nbsp; had&nbsp; not&nbsp; been moved&nbsp; from my&nbsp; dads&nbsp; bank account&nbsp; to my&nbsp; mums&nbsp; so phoned them to&nbsp; make&nbsp; sure&nbsp; everything was ok</P> <P>Explained&nbsp; what&nbsp; needed&nbsp; doing , change account&nbsp; to&nbsp; my&nbsp; mums&nbsp; name&nbsp; and&nbsp; change&nbsp; bank details&nbsp; to&nbsp; which they&nbsp; replied&nbsp; , you&nbsp; cant&nbsp; transfer&nbsp; mobile accounts , you&nbsp; have to&nbsp; close&nbsp; it&nbsp; and&nbsp; open a&nbsp; new&nbsp; one&nbsp; in mums&nbsp; name .&nbsp;</P> <P>Ok - can we&nbsp; do that then - she&nbsp; would&nbsp; like&nbsp; to&nbsp; keep&nbsp; the&nbsp; same&nbsp; number&nbsp;</P> <P>Sorry&nbsp; we&nbsp; cant&nbsp; do that&nbsp; , a&nbsp; new&nbsp; account&nbsp; gets a new&nbsp; number your dad&nbsp; would&nbsp; have to port the old&nbsp; number&nbsp; out&nbsp; , set&nbsp; up a&nbsp; new account&nbsp; , then port the&nbsp; number&nbsp; back in&nbsp;&nbsp;</P> <P>How&nbsp; they&nbsp; expect&nbsp; someone who's&nbsp; dead&nbsp; to&nbsp; make arrangements&nbsp; to&nbsp; port&nbsp; a&nbsp; number&nbsp; I don't&nbsp; know&nbsp; &nbsp;, but&nbsp; if&nbsp; we&nbsp; port the&nbsp; number&nbsp; to another company&nbsp; , we&nbsp; wont&nbsp; be&nbsp; going through the&nbsp; hassle&nbsp; of&nbsp; moving it&nbsp; twice - result&nbsp; loss&nbsp; of&nbsp; business&nbsp; for plusnet&nbsp;</P> <P>cant&nbsp; work&nbsp; out&nbsp; how&nbsp; a&nbsp; company&nbsp; can be&nbsp; so&nbsp; poor&nbsp; on some&nbsp; things&nbsp; but&nbsp; brilliant on others&nbsp; , but&nbsp; unless they&nbsp; get&nbsp; better&nbsp; &nbsp;they&nbsp; are&nbsp; going to&nbsp; loose&nbsp; customers&nbsp; hand&nbsp; over&nbsp; fist&nbsp;</P> Sun, 20 Dec 2020 13:21:20 GMT Steelman99 2020-12-20T13:21:20Z https://community.plus.net/t5/Plusnet-Feedback/Do-plusnet-want-to-loose-all-their-customers/m-p/1782933#M87076 <P>Hi</P> <P>I was a longstanding plusnet&nbsp; customer&nbsp; on their&nbsp; FTTP&nbsp; trial , due&nbsp; to&nbsp; plusnets&nbsp; poor&nbsp; billing system my&nbsp; account&nbsp; got&nbsp; messed&nbsp; up&nbsp; , and I was&nbsp; told&nbsp; that the&nbsp; only&nbsp; way to fix it&nbsp; was&nbsp; to&nbsp; start a&nbsp; new account&nbsp; , but&nbsp; I would&nbsp; loose&nbsp; my&nbsp; FTTP - result&nbsp; I&nbsp; had to&nbsp; move away&nbsp; from Plusnet&nbsp;</P> <P>at the&nbsp; beginning of the&nbsp; month&nbsp; my&nbsp; dad&nbsp; passed away&nbsp; , and&nbsp; to&nbsp; be&nbsp; fair&nbsp; to&nbsp; plusnet , once I&nbsp; sent&nbsp; a&nbsp; copy&nbsp; of&nbsp; the&nbsp; death Certificate&nbsp; , they set up a&nbsp; new account&nbsp; for&nbsp; my&nbsp; mum and&nbsp; &nbsp;transferred&nbsp; everything over - Must&nbsp; say plusnet&nbsp; dealt with the&nbsp; home&nbsp; phone&nbsp; and&nbsp; broadband&nbsp; better&nbsp; than any of&nbsp; the&nbsp; utility&nbsp; company's&nbsp;</P> <P>Today whilst sorting&nbsp; things&nbsp; for&nbsp; my&nbsp; mum , I&nbsp; noticed&nbsp; that the&nbsp; mobile phone&nbsp; had&nbsp; not&nbsp; been moved&nbsp; from my&nbsp; dads&nbsp; bank account&nbsp; to my&nbsp; mums&nbsp; so phoned them to&nbsp; make&nbsp; sure&nbsp; everything was ok</P> <P>Explained&nbsp; what&nbsp; needed&nbsp; doing , change account&nbsp; to&nbsp; my&nbsp; mums&nbsp; name&nbsp; and&nbsp; change&nbsp; bank details&nbsp; to&nbsp; which they&nbsp; replied&nbsp; , you&nbsp; cant&nbsp; transfer&nbsp; mobile accounts , you&nbsp; have to&nbsp; close&nbsp; it&nbsp; and&nbsp; open a&nbsp; new&nbsp; one&nbsp; in mums&nbsp; name .&nbsp;</P> <P>Ok - can we&nbsp; do that then - she&nbsp; would&nbsp; like&nbsp; to&nbsp; keep&nbsp; the&nbsp; same&nbsp; number&nbsp;</P> <P>Sorry&nbsp; we&nbsp; cant&nbsp; do that&nbsp; , a&nbsp; new&nbsp; account&nbsp; gets a new&nbsp; number your dad&nbsp; would&nbsp; have to port the old&nbsp; number&nbsp; out&nbsp; , set&nbsp; up a&nbsp; new account&nbsp; , then port the&nbsp; number&nbsp; back in&nbsp;&nbsp;</P> <P>How&nbsp; they&nbsp; expect&nbsp; someone who's&nbsp; dead&nbsp; to&nbsp; make arrangements&nbsp; to&nbsp; port&nbsp; a&nbsp; number&nbsp; I don't&nbsp; know&nbsp; &nbsp;, but&nbsp; if&nbsp; we&nbsp; port the&nbsp; number&nbsp; to another company&nbsp; , we&nbsp; wont&nbsp; be&nbsp; going through the&nbsp; hassle&nbsp; of&nbsp; moving it&nbsp; twice - result&nbsp; loss&nbsp; of&nbsp; business&nbsp; for plusnet&nbsp;</P> <P>cant&nbsp; work&nbsp; out&nbsp; how&nbsp; a&nbsp; company&nbsp; can be&nbsp; so&nbsp; poor&nbsp; on some&nbsp; things&nbsp; but&nbsp; brilliant on others&nbsp; , but&nbsp; unless they&nbsp; get&nbsp; better&nbsp; &nbsp;they&nbsp; are&nbsp; going to&nbsp; loose&nbsp; customers&nbsp; hand&nbsp; over&nbsp; fist&nbsp;</P> Sun, 20 Dec 2020 13:21:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Do-plusnet-want-to-loose-all-their-customers/m-p/1782933#M87076 Steelman99 2020-12-20T13:21:20Z https://community.plus.net/t5/Plusnet-Feedback/Do-plusnet-want-to-loose-all-their-customers/m-p/1782945#M87079 <P>Thanks for your post <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/68790">@Steelman99</a></P> <P>I'm sorry to hear about your loss and the issues caused</P> <P>If you can drop me a PM with the mobile account details I'll see if there's anything we can do</P> Sun, 20 Dec 2020 13:47:38 GMT https://community.plus.net/t5/Plusnet-Feedback/Do-plusnet-want-to-loose-all-their-customers/m-p/1782945#M87079 MatthewWheeler 2020-12-20T13:47:38Z