topic Re: Dreadful experience trying to move home appalling in Plusnet Feedback

Dreadful experience trying to move home appalling

Disappointed1 — Wed, 31 Jul 2019 12:44:13 GMT

Dear community
I want to let you know about my awful experience with plusnet re house move

Customer service and I use this term extremely lightly combative and aggressive treated like an enemy rather than a customer laughing in background unprofessional
Wasted 4 hours of my life trying to speak to a manager
The manager promised to call me after reviewing calls
Manager convieniently absent from work at time of promised call
Some other advisor calls me and says he needs to listen to calls
Wasting more of my time
If you are moving cancel and get with a company that values its customers and has actually trained customer service advisors
An absolute joke

Enjoy your karaoke big man 'you certainly have not done me proud'

Re: Dreadful experience trying to move home appalling

abails0105 — Wed, 31 Jul 2019 14:21:09 GMT

Hi @Disappointed1, thanks for getting in touch.

I am truly sorry for the experience you have had when getting in touch with our Support Team. I assure you this is not the level of service we aim to provide. I can see as per this support ticket here, your escalation is currently being investigated and a call will be carried out to yourself following the calls being listened to in the hope of resolving this issue. If you don't hear anything back surrounding this escalation, please do let us know and we will look into this for you.

Regards

Re: Dreadful experience trying to move home appalling

Disappointed1 — Sat, 12 Dec 2020 15:34:57 GMT

Wow

You have surprised me how much worse your customer service has become

Same stuff different day/house move