https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777206#M86958 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Community Feedback to Plusnet Feedback</P> </DIV> Mon, 16 Nov 2020 15:27:37 GMT dvorak 2020-11-16T15:27:37Z https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777186#M86957 <P>No wonder Plusnet&nbsp; so called customer service gets so many complaints. They keep you at arms length and going round in circles . FAQs and robots must be the easiest ways to irritate customers with genuine issues. I have signed up to some additions&nbsp; to my account and have just got a response saying this is backdated to August !&nbsp;</P><P>Get a grip Plusnet - if your phones are busy , give customers a proper on line service.&nbsp;</P> Mon, 16 Nov 2020 14:06:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777186#M86957 Andy-Gree 2020-11-16T14:06:47Z https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777206#M86958 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Community Feedback to Plusnet Feedback</P> </DIV> Mon, 16 Nov 2020 15:27:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777206#M86958 dvorak 2020-11-16T15:27:37Z https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777275#M86959 <P>What are you trying to do?</P> Mon, 16 Nov 2020 20:51:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-service/m-p/1777275#M86959 Thrall 2020-11-16T20:51:41Z