https://community.plus.net/t5/Plusnet-Feedback/Thank-you-CSA-Removed/m-p/1772634#M86856 <P>Patience, doggedness, forensic mind was what was needed and <FONT color="red">[CSA Removed]</FONT> from support provided all. Faced with a rambling 66 year old who if fairly savvy but lost on this occasion, he calmly teased the information out of me to find and solve the problem: yep the black hole known as the BT I'D and its link to BT Sport app. Everything was going fine with Plusnet side until I encountered the BT site where I got lost in multiple false paths logins and password resets. I had no idea where I was but <FONT color="red">[CSA Removed]</FONT> extracted me with extreme patience and got me set up. The laugh was that I was eager to see the Celtic game but got mixed up with the days but was able to enjoy the Pool game a day earlier. <BR />Thanks again <FONT color="red">[CSA Removed]</FONT>. I hope someone passes this up the line as although it was easy to going a complaints section I couldn't see a BIG THANK YOU SECTION.</P> <P><FONT color="red">Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank" rel="noopener">Forum rules</A></FONT>.</P> Fri, 23 Oct 2020 12:44:33 GMT footsore67 2020-10-23T12:44:33Z https://community.plus.net/t5/Plusnet-Feedback/Thank-you-CSA-Removed/m-p/1772634#M86856 <P>Patience, doggedness, forensic mind was what was needed and <FONT color="red">[CSA Removed]</FONT> from support provided all. Faced with a rambling 66 year old who if fairly savvy but lost on this occasion, he calmly teased the information out of me to find and solve the problem: yep the black hole known as the BT I'D and its link to BT Sport app. Everything was going fine with Plusnet side until I encountered the BT site where I got lost in multiple false paths logins and password resets. I had no idea where I was but <FONT color="red">[CSA Removed]</FONT> extracted me with extreme patience and got me set up. The laugh was that I was eager to see the Celtic game but got mixed up with the days but was able to enjoy the Pool game a day earlier. <BR />Thanks again <FONT color="red">[CSA Removed]</FONT>. I hope someone passes this up the line as although it was easy to going a complaints section I couldn't see a BIG THANK YOU SECTION.</P> <P><FONT color="red">Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per <A title="Forum Rules" href="https://community.plus.net/t5/Community-Site-Feedback/Forum-Rules/m-p/1167432#post_general" target="_blank" rel="noopener">Forum rules</A></FONT>.</P> Fri, 23 Oct 2020 12:44:33 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-you-CSA-Removed/m-p/1772634#M86856 footsore67 2020-10-23T12:44:33Z