topic Re: Account area broken, cant manage static ip or services in Plusnet Feedback

Account area broken, cant manage static ip or services

RickM — Tue, 13 Oct 2020 11:21:50 GMT

Could someone take a look at my account. When I go to manage my static IP i get this:

If you are an existing customer Unfortunately, this feature is not available with your current account. To raise any queries and to upgrade your account, please use the Contact Us tool here at the Portal If you have recently joined PlusNet It may take up to 30 minutes until you can access this feature of your account. Please try again later. Go back

If I go to to the main broadband page I always have an error at the top of it:

An error has occurred You can't change your products for the moment, you have an order which is currently being processed. Please try again later.

It's been like this for months, I want to go in and update my hostname.

Thanks

Re: Account area broken, cant manage static ip or services

Bill_C — Tue, 13 Oct 2020 17:17:52 GMT

Same for me, But I think you need a business account for that page to be working,
Check the "Add-ons" tab to set static IP

Re: Account area broken, cant manage static ip or services

Townman — Wed, 14 Oct 2020 09:33:21 GMT

These pages apply the same to both residential and business users. I have a fixed IP address and cannot access that page either.

DNS settings are managed somewhere else in the portal - see Manage account -> Manage your domains