topic contact difficulties in Plusnet Feedback

contact difficulties

dizzy66 — Wed, 30 Sep 2020 11:45:33 GMT

Fed up at not being able to email Plusnet with my complaint; after phoning, i was told to use the 'Ticket' option which i would find when i logged into my account. Where is that? i seem to have searched everywhere. Therefore, am unable to register my complaint about today being charged for an engineer's visit, three months after the event, despite being assured there would be no charge!😠

Re: contact difficulties

Strat — Wed, 30 Sep 2020 11:57:57 GMT

Moderators Note
This topic has been moved from General Chat to Plusnet Feedback.

Re: contact difficulties

Townman — Wed, 30 Sep 2020 12:44:43 GMT

The complaints code of practice - https://www.plus.net/help/legal/complaints-code-of-practice/?_ga=2.18167994.2036413790.1600413663-848874939.1378159805 - provides a direct link to the ticket system.

It might be helpful to have already logged into the user portal in another tab before clicking that link.

Re: contact difficulties

WillF — Thu, 01 Oct 2020 10:03:55 GMT

Hi @dizzy66. I've raised a ticket here which I tried to follow up by phone. If you'd like to respond to the ticket via that link, I'll get back to you.