topic webchat - when will it be back? in Plusnet Feedback

webchat - when will it be back?

liona1985 — Wed, 09 Sep 2020 14:36:18 GMT

As a disabled client, I have issues with communicating over the phone so not having the webchat makes things to get resolved quicker impossible.

I joined you as you were the ones that had the impecable customer service compared to the last provider that i had who wasnt.

When are you bringing back the webchat for us disabled?

Re: webchat - when will it be back?

198kHz — Wed, 09 Sep 2020 18:29:44 GMT

@liona1985 wrote:

When are you bringing back the webchat for us disabled?

It was "paused" around the turn of the year.

Plusnet have not categorically stated whether it's going to be "un-paused" or not, but as it's approaching 9 months now... 🤔

https://community.plus.net/t5/Plusnet-Feedback/LIVE-CHAT-is-NOT-busy-it-isn-t-working-was-How-long-is-a-quot/m-p/1703037

Re: webchat - when will it be back?

smiffy1 — Wed, 09 Sep 2020 21:10:59 GMT

I doubt it will ever come back 🤐 😞 just like the service that used to be plusnet 🤔

Re: webchat - when will it be back?

adamwalker — Thu, 10 Sep 2020 11:00:17 GMT

Hi liona1985,

I'm sorry that it's difficult for you to get in touch with us at the moment. Please do feel free to send me a private message on there (click on my username to see the link) and we can communicate with you through here to get any issues resolved.