topic Re: Member Centre problems in Plusnet Feedback

Member Centre problems

Luzern — Fri, 07 Aug 2020 14:47:46 GMT

Silly really, but I can't get in. Can someone remind me. what follows after my user name? I think I'm using correct detail and password. But!

Re: Member Centre problems

jab1 — Fri, 07 Aug 2020 14:49:57 GMT

Your ACCOUNT password, @Luzern

Re: Member Centre problems

Luzern — Fri, 07 Aug 2020 18:17:41 GMT

@jab1 I am using the password for the plusnet account, but what form is the login after user?

Re: Member Centre problems

jab1 — Fri, 07 Aug 2020 18:30:40 GMT

@Luzern The 'User' field is your user 'name' ONLY - no other characters at all.

I.e if you user name is 'Fred', that is all you enter.

Re: Member Centre problems

Luzern — Sat, 08 Aug 2020 14:56:58 GMT

@jab1 Thanks For that,

I filled the forgotten password application in and received an email, where the link led me nowhere obvious.

You've told us that you'd like to reset the password for your Plusnet account.

To do this, please click the link within the email we have sent to the email address we have on your account.

Please note:

Resetting your password will also change the password for your other Plusnet services such as:

- Your broadband connection password

- Your default Plusnet email address password

Once you've reset your password, you might need to update your router and email applications too. Most Plusnet supplied routers will automatically update themselves, but if you need any help, then please take a look at our support pages at https://www.plus.net/help/

If you've got any questions, you can contact our Support Team on 0800 432 0200 (from within the UK) or 0345 140 0200 (from abroad).

Please ignore the email if you have not recently requested to reset your password.

Best wishes,

Plusnet Customer Support

http://www.plus.net/

Email ref: E0145

Plusnet plc

Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU

Registered in England no: 3279013

VAT No: 245 7193 48

Re: Member Centre problems

Luzern — Sat, 08 Aug 2020 15:05:32 GMT

Throughout I heve found "

Please try again. Make sure your browser allows cookies, otherwise you won't be able to log in." despite allowing all cookies, and making dsl.plus.net permanent.

PLusnet speechless

Re: Member Centre problems

RealAleMadrid — Sat, 08 Aug 2020 15:16:03 GMT

@Luzern What do you mean by "making dsl.plus.net permanent"

The member centre only needs your username and password to login.

Your router needs username@plusdsl.net and password to connect.

There seems to be some confusion here.

Re: Member Centre problems

jab1 — Sat, 08 Aug 2020 15:20:57 GMT

OK. I'm a little confused now. When was the last time you logged into your account?

If you haven't changed any passwords - don't

To log in to your account, the top box needs your USER NAME only - If you have a PN email address it will be in the form of ' XXX@username.plus.com' -top box.

The password will be your account password which you selected when joining PN, and you should have made a note of it, by default it is never shown in plain text.

Re: Member Centre problems

Luzern — Sat, 08 Aug 2020 17:57:37 GMT

@RealAleMadrid I referred to the warning about cookie settings in my browser

Re: Member Centre problems

Luzern — Sat, 08 Aug 2020 18:14:55 GMT

@jab1 Mytime with Plunet is long back to steam, and i've changed words several times. Event has not occured before.

Tried EDGE and got in with the dets ils used my usual browser. s Works on Chrome now. Bemused.

Re: Member Centre problems

jab1 — Sat, 08 Aug 2020 18:19:12 GMT

Glad you've solved it, @Luzern . Out of curiosity, what is you 'usual' browser?

Re: Member Centre problems

RealAleMadrid — Sat, 08 Aug 2020 18:35:24 GMT

@Luzern You haven't answered my question, it is entirely up to you, but if you wish to do so what do you mean by "making dsl.plus.net permanent" How is it relevant to cookies? As far as I know dsl.plus.net is an incorrect corruption of plusdsl.net which is used in the router username field.

Re: Member Centre problems

Luzern — Sun, 09 Aug 2020 09:15:12 GMT

@RealAleMadrid from earlier post

Throughout I have found "

Please try again. Make sure your browser allows cookies, otherwise you won't be able to log in." despite allowing all cookies, and making dsl.plus.net permanent.

Well having checked Chrome settings to make sure 'allow' was selected, I chose a further option that adds permanently allowed sites

Sites that can always use cookies

If what I Put im reply wa incorrect it wad accidental
i

Re: Member Centre problems

Luzern — Sun, 09 Aug 2020 09:16:06 GMT

thamks all