https://community.plus.net/t5/Plusnet-Feedback/PlusNet-shocking-poor-service-levels/m-p/1755638#M86531 <P>Plusnet seriously need to get their act together. Customer Services is now poor regardless of Covid issues.</P> <P>No Chat service, no email support route, out of date website with seriously out of date information. broken Billing systems * <STRONG>STILL</STRONG>* still after 3 years. Broken links.</P> <P>Discriminates partly with disabled people, with it poor customer Service channels - I am considering raising this with the legal authorities unless Chat and email support come back on line soon.</P> <P>Customer services need to deal with customer issues/complaints on the forum quicker since you seem to have made this one of the main channels for support.</P> <P><EM>Promised my billing/account issue would be deal with over a month again, still not sorted&nbsp;</EM></P> <P>The "<EM>Do you proud</EM>" adverts are now a joke. It should be now be "<EM>lets NOT give a service</EM>"</P> Tue, 28 Jul 2020 12:15:56 GMT wakeman 2020-07-28T12:15:56Z https://community.plus.net/t5/Plusnet-Feedback/PlusNet-shocking-poor-service-levels/m-p/1755638#M86531 <P>Plusnet seriously need to get their act together. Customer Services is now poor regardless of Covid issues.</P> <P>No Chat service, no email support route, out of date website with seriously out of date information. broken Billing systems * <STRONG>STILL</STRONG>* still after 3 years. Broken links.</P> <P>Discriminates partly with disabled people, with it poor customer Service channels - I am considering raising this with the legal authorities unless Chat and email support come back on line soon.</P> <P>Customer services need to deal with customer issues/complaints on the forum quicker since you seem to have made this one of the main channels for support.</P> <P><EM>Promised my billing/account issue would be deal with over a month again, still not sorted&nbsp;</EM></P> <P>The "<EM>Do you proud</EM>" adverts are now a joke. It should be now be "<EM>lets NOT give a service</EM>"</P> Tue, 28 Jul 2020 12:15:56 GMT https://community.plus.net/t5/Plusnet-Feedback/PlusNet-shocking-poor-service-levels/m-p/1755638#M86531 wakeman 2020-07-28T12:15:56Z