https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751119#M86480 <P>I have tried several times today to access customer service, at one time actually getting a message to try again later. Why is there such difficulty? it is supposed to be 'award winning' but I can't imagine what the award was. I appreciate there were great difficulties in the early part of the Covid 19 crisis, but surely service should have improved by now. It is so frustrating to constantly get a message that 'we are experiencing an extremely high number of calls'. Is that just an excuse for not having enough support staff? Most other companies at least tell you the expected length of wait or what your position is in the queue. I have only recently moved to Plusnet and I am regretting it already.</P> Mon, 13 Jul 2020 18:49:13 GMT jb1951 2020-07-13T18:49:13Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751119#M86480 <P>I have tried several times today to access customer service, at one time actually getting a message to try again later. Why is there such difficulty? it is supposed to be 'award winning' but I can't imagine what the award was. I appreciate there were great difficulties in the early part of the Covid 19 crisis, but surely service should have improved by now. It is so frustrating to constantly get a message that 'we are experiencing an extremely high number of calls'. Is that just an excuse for not having enough support staff? Most other companies at least tell you the expected length of wait or what your position is in the queue. I have only recently moved to Plusnet and I am regretting it already.</P> Mon, 13 Jul 2020 18:49:13 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751119#M86480 jb1951 2020-07-13T18:49:13Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751160#M86481 <DIV style="background: #EDF3F5; padding: 10px; margin-top: 20px; margin-right: 10px; border: 2px solid #CFD8DC; border-radius: 10px; box-shadow: 8px 8px 7px #676D70; font-size: 10pt;"><BR /> <P style="font-size: 10pt;"><STRONG>Moderators Note</STRONG></P> <BR /> <P style="font-size: 10pt;">This topic has been moved from Fibre to Plusnet Feedback</P> </DIV> Mon, 13 Jul 2020 20:13:37 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751160#M86481 dvorak 2020-07-13T20:13:37Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751736#M86514 <P>Hi <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/81895">@jb1951</a>, sorry to hear of the trouble you're having getting in touch. If there's anything I can assist with, feel free to drop me a PM and I'll be glad to help out.</P> Wed, 15 Jul 2020 14:41:48 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751736#M86514 WillF 2020-07-15T14:41:48Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751737#M86515 <P>Hi</P> <P>Eventually got through and wonderful female operator got on to the problem and it has since been sorted. Faith restored!</P> Wed, 15 Jul 2020 14:46:38 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751737#M86515 jb1951 2020-07-15T14:46:38Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751752#M86516 <P>Glad to hear <a href="https://community.plus.net/t5/user/viewprofilepage/user-id/81895">@jb1951</a>. Always happy to help if needed in the future!</P> Wed, 15 Jul 2020 15:17:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service/m-p/1751752#M86516 WillF 2020-07-15T15:17:01Z