topic Re: Portal site is not working in Plusnet Feedback

Portal site is not working

martinund — Mon, 08 Jun 2020 13:09:36 GMT

portal.plus.net has been giving an error since 9 AM this morning:

Uh oh, we can’t show this page right now.

Please try again later, or the links below will help - you'll get details about what’s going on.

The service status page doesn't mention problems with the Portal, so there aren't any "details about what’s going on".

I was hoping to use it to chase a ticket that's been open for about a fortnight, with no response from you since 27 May.

Re: Portal site is not working

MisterW — Mon, 08 Jun 2020 13:24:58 GMT

Just tried and its working for me.

Re: Portal site is not working

martinund — Mon, 08 Jun 2020 14:16:27 GMT

It's still giving me the same error message, when accessed from Firefox 77.0.1, even after clearing all the history (History | Clear history | all boxes ticked, forever) and after rebooting. I've also run Ccleaner. I've tried browsing both for portal.plus.net and for its IP address 212.159.8.2 or 212.159.9.2. Other sites like www.plus.net and webmail.plus.net are OK.

However Google Chrome Version 83.0.4103.97 can browse to that URL.

At least I have a workaround in Google Chrome.

Weird!

Re: Portal site is not working

MisterW — Mon, 08 Jun 2020 14:33:13 GMT

Very strange, sounds like a Firefox problem, although I'm also happen to be using Firefox 77.0.1 so its not a general problem. Have you tried Firefox in 'safe mode' to rule out any extensions & add-ons ?

Re: Portal site is not working

martinund — Mon, 08 Jun 2020 15:00:15 GMT

It still happens in Firefox safe mode (three dots, Help, restart with add-ons disabled).

I'm trying to remember when I was last able to access the portal from Firefox. Probably when I raised the ticket that I'm trying to escalate, which was on 22 May. So the version of FF would have been only fractionally older than 77.0.1. I'm not aware of any FF config changes that I've made since then.

Re: Portal site is not working

Strat — Mon, 08 Jun 2020 15:04:23 GMT

https://portal.plus.net/ gives an error for me on Firefox 77.0.1.

Re: Portal site is not working

jab1 — Mon, 08 Jun 2020 15:21:09 GMT

@Strat Me too on FF, but, @martinund , why not access it from the 'My Account' link at the top of the forum page - it works from there?

Re: Portal site is not working

Anonymous — Mon, 08 Jun 2020 15:23:36 GMT

https://portal.plus.net/ with Firefox 77.0.1 on Ubuntu 20.04 is showing -

Re: Portal site is not working

jab1 — Mon, 08 Jun 2020 15:31:26 GMT

Exactly, @Anonymous 😉

Re: Portal site is not working

Browni — Mon, 08 Jun 2020 15:50:17 GMT

I get the same as @Anonymous using MS Edge so it's not just a FF issue.

Re: Portal site is not working

Anonymous — Mon, 08 Jun 2020 16:06:40 GMT

I get the same error in Google Chrome (Version 83.0.4103.97)

Re: Portal site is not working

MisterW — Mon, 08 Jun 2020 16:44:59 GMT

How very strange! I was going to say maybe its just Firefox on windows but, like me @Anonymous is running Linux, so that theory is out of the window. Still works for me on Firefox, but strangely not on a tablet using Chrome.

edit: now it doesn't work for me on Firefox either, was working when I started typing this but not now. Obviously something was cached or maybe I wasn't using the https prefix

Re: Portal site is not working

bobpullen — Tue, 09 Jun 2020 08:06:01 GMT

@MisterW wrote:

...or maybe I wasn't using the https prefix

I think this is it.

If you browse to the http address and let it redirect then it seems to work. Explicitly browsing to the https address returns the holding page though.

I'll have somebody look into it (ref: IMT-6039).

Re: Portal site is not working

Browni — Tue, 09 Jun 2020 11:36:46 GMT

@bobpullen I can confirm the http address works as expected.

Re: Portal site is not working

bobpullen — Tue, 09 Jun 2020 12:08:22 GMT

Figured out what's up and I believe there's a fix scheduled for later in the week.

Re: Portal site is not working

bobpullen — Fri, 12 Jun 2020 11:11:10 GMT

Should be sorted now folks if people want to cast a collective eye over things?

Re: Portal site is not working

jab1 — Fri, 12 Jun 2020 11:17:38 GMT

Works for me, @bobpullen

Re: Portal site is not working

Alex — Fri, 12 Jun 2020 11:29:23 GMT

Me too, signed in a couple of times using http and https.
I am on my Mac at the moment, so am using Safari. No problems my side.

Re: Portal site is not working

MisterW — Fri, 12 Jun 2020 11:53:47 GMT

That seems to have fixed it Bob.

Re: Portal site is not working

martinund — Fri, 12 Jun 2020 12:04:02 GMT

Yes it's working for me. I'm the one who started the thread.