topic Re: Goodbye +Net in Plusnet Feedback

Goodbye +Net

spile — Fri, 22 May 2020 06:44:42 GMT

Leaving +net which has been my ISP for nearly 20 years after I left Demon.

I have been happy with them overall considering the price point but want to move from FTTC copper and a 25mb download limit.

I am moving to a FTTP 500mb deal from BT.

A long way since my 300 baud modem and I thought that 14400 dial up was fast!

Thanks to the community and all as Plusnet.

Keeping my +Net mobile deal though!

Re: Goodbye +Net

Townman — Fri, 05 Jun 2020 11:08:37 GMT

Good luck with BT Retail. Do not be a stranger here - do let us know how you fare with their support channels.

Re: Goodbye +Net

newagetraveller — Sat, 06 Jun 2020 10:22:51 GMT

When I left PN, 2 years ago now, I switched to BT Retail for fibre and telephone.

I have found their support channels to be excellent, including live chat (Plusnet note). I left PN because I had a line fault which they more or less washed their hands of. Computer says no. A price increase couldn't have happened at a more opportune moment! That fault was picked up and fixed within a week of switching.

I've had a couple of minor issues since which have been addressed speedily and efficiently.

Excellent and stable connection and superior supplied router. No criticism from me.

A wise decision re the fibre catshill. I used PN Mobile for a month and gave up on that too. Moved to BT Mobile. Once again excellent service and £5/month for 2GB 4G, unlimited minutes and texts.