topic Re: A way to avoid waiting for technical support in Plusnet Feedback

A way to avoid waiting for technical support

Discobolus — Wed, 03 Jun 2020 11:30:08 GMT

Would it be possible for Plusnet's technical help-line to ask people to key in a phone number so I could be called back when the help-desk is less busy, rather than me waiting in a queue of unknown length unproductively?

Re: A way to avoid waiting for technical support

shutter — Wed, 03 Jun 2020 11:38:54 GMT

@Discobolus Highly unlikely....just over 10 years ago..... I suggested that Plusnet put in the "normal" phone system, used by many companies, that have a "help line"... that says " Your turn is number XXX" or whatever, so you know that you are, "probably moving up the queue.. instead of suspecting you are being by-passed.. ( which in plusnets system is probably more true )

https://community.plus.net/t5/Plusnet-Feedback/Suggestion-employ-more-staff-to-answer-tickets-and-phones/m-p/657498

If you want "Tech help" then your best bet is to post a question on the "Tech board"...

( tech help is not limited to computers or plusnet... whatever you need help with.. lawnmower motor bike.. camera video.. phone... etc ask and ye shall receive !

)

Re: A way to avoid waiting for technical support

dvorak — Wed, 03 Jun 2020 13:45:34 GMT

Moderators Note

This topic has been moved from Chat to Feedback.

Re: A way to avoid waiting for technical support

198kHz — Wed, 03 Jun 2020 19:46:07 GMT

Good idea, but don't hold your breath.

Remember Plusnet's motto - Rome wasn't built in a year.

Re: A way to avoid waiting for technical support

Discobolus — Wed, 03 Jun 2020 20:53:46 GMT

I have just found an app called weq4u which could solve the problem. It appeared on Dragons' Den

Re: A way to avoid waiting for technical support

shutter — Thu, 04 Jun 2020 12:12:22 GMT

@Discobolus how much per minute, do they charge you for the privilege ?

Re: A way to avoid waiting for technical support

shutter — Thu, 04 Jun 2020 12:13:45 GMT

@198kHz wrote:

Good idea, but don't hold your breath.

Remember Plusnet's motto - Rome wasn't built in a year.

Wrong...... It has always been "Give us time, and we`ll get there"..... for the past 10 yearss or more.....

Re: A way to avoid waiting for technical support

Discobolus — Thu, 04 Jun 2020 13:51:26 GMT

There is no charge. On 0800 numbers you are saving 30 per minute

Re: A way to avoid waiting for technical support

shutter — Thu, 04 Jun 2020 14:11:55 GMT

@Discobolus Excellent !

Re: A way to avoid waiting for technical support

Mustrum — Thu, 04 Jun 2020 15:20:21 GMT

@Discobolus How can you save 30p a minute on 0800 calls, they are free??!!

Re: A way to avoid waiting for technical support

Discobolus — Thu, 04 Jun 2020 15:28:15 GMT

Sorry. Some 08 numbers are not free, but I had a senior moment