plusnet customer experience

div24 — Mon, 11 May 2020 09:05:34 GMT

good morning, i have just supposedly finalised an old account today which i was told was supposedly finalised on March 2020, this old account has been under a cloud since October 2019 when i was overcharged and it has been repeatedly corrected via the telephone. i have been refunded and apologise to, but the overall experience as a customer who has never missed a payment or had any cause for complaint till now. has been horrendous and has the hallmarks of total incompetence !! i have been threatened and harassed via plusnet messages, as a customer in these trying times of covid-19, plus having to deal with other personal issues including old age i am 79. i have had to spend time, in constantly defending myself and my good name rather than making more productive use of my time and efforts.

in spite of all this may i say i enjoy my broadband very much, shame its so much hassle !!!

Re: plusnet customer experience

Strat — Mon, 11 May 2020 09:21:32 GMT

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plusnet customer experience

Re: plusnet customer experience