topic Cancelling Broadband & Phone in Plusnet Feedback

Cancelling Broadband & Phone

daverock64 — Fri, 17 Apr 2020 13:39:13 GMT

Hi.

Can anyone tell me how I cancel my subscription?

I am out of contract but can't speak to anyone or message anyone.

I'm moving house on May 1st and no longer need Broadband or Phone.

Can anyone help. Iv'e looked everywhere & called the customer help line who tell me to access online but there is nothing to see regarding cancelation (apart from phoning!)

Thanks for reading!!!!

Re: Cancelling Broadband & Phone

tinytaco — Fri, 17 Apr 2020 15:16:13 GMT

@daverock64 Hi there, this can only be done over the phone. You'll need to speak with the Customer Options Team, they are contactable directly on 0800 013 2632 and they are open between the following hours: Monday - Sunday 09:00 - 18:00

Re: Cancelling Broadband & Phone

daverock64 — Fri, 17 Apr 2020 15:43:31 GMT

Thanks very much. Sorted now.

It's a shame that number isn't available on the plusnet web site!