topic Re: Fantastic Help from Plusnet employee in Plusnet Feedback

Fantastic Help from Plusnet employee

DT3 — Sat, 11 Apr 2020 14:16:33 GMT

Despite a lot of problems in getting actions sorted at Plusnet - I have found somebody who really cares about Customer Service

I had two vulnerable people without a phone line for 2 weeks following a change-over of service to Plusnet - I contacted lots of people at Plusnet but were receiving lots of mixed messages - several times not having calls returned and even told the issues could not be fixed until June.

The only person at Plusnet I could rely on was 'Lauren Barry'

This lady deserves all the credit in getting my problems sorted - I was called back daily and updated by messages on the Community Forum - Her assistance was tremendous and she made things happen

Thank you Lauren Barry you should be promoted to Chief Executive

Many Thanks

David Turner

Re: Fantastic Help from Plusnet employee

grenville — Sat, 11 Apr 2020 17:14:45 GMT

Just out of curiosity, how did you get hold of Plusnet, was it by phone on the call centre number? I have been trying to contact them all week on behalf an extremely vulnerable person.

Thanks

Re: Fantastic Help from Plusnet employee

tinytaco — Mon, 13 Apr 2020 10:19:52 GMT

Hi @grenville sorry to hear you're having issues with getting through to us. What is the issue they are having?