topic Re: What a shame.... in Plusnet Feedback

What a shame....

shutter — Tue, 24 Mar 2020 20:28:16 GMT

What a shame..... ...... yeah... Plusnet.... shame on you....

Received the following "customer support" email....

*****************************************************************************************************************************

Following government guidance, we’re closing our stores and our contact centre staff won’t be able to get to work as usual.

Our aim is to look after those who are most vulnerable so please use other ways to get support during this time like XXXXXXXXX and our website that is available 24/7.

Or you can talk to us live on our website XXXXXXXXX our online chat service with friendly store advisors http://www. XXXXXXXXXXXX for general product questions 9am-6pm.

We are working hard to be able to provide support for customers and thank you for your patience during these difficult times

*********************************************************************************************************************************

XXXXXXXXXXX represents the communication company that sent the email.....

( you can bet it wasn`t Plusnet ! )

Re: What a shame....

billnotben — Tue, 24 Mar 2020 21:45:48 GMT

"We're in this together" = we have your money expect less of a service with no refunds

As catch phrases go it's pretty bland and I'm already bored with seeing it just about everywhere. Maybe some company will spice it up a bit. Maybe a Larry Grayson pop up. "Shut that door" and don't go out.

Re: What a shame....

198kHz — Wed, 25 Mar 2020 18:17:09 GMT

A few minutes ago I was browsing through the broadband/phone FAQs when I noticed a box in the bottom right corner labelled Live Chat.

Curious, I clicked on it, and within a few seconds a window opened saying I was in a chat with Joe.

So is Chat sill closed down or has it come back?

Re: What a shame....

Browni — Wed, 25 Mar 2020 18:55:03 GMT

Didn't you ask Joe?

Re: What a shame....

198kHz — Wed, 25 Mar 2020 18:56:07 GMT

I was in shock. 😐

Re: What a shame....

198kHz — Thu, 26 Mar 2020 12:42:39 GMT

So, it was fake news - Joe is a robot. ☹️

Seems to be for sales/upgrades only. Clicking on third option, I'm advised which number to phone. 🙄

How can that possibly be described as 'Live Chat'?

Re: What a shame....

Browni — Thu, 26 Mar 2020 13:17:13 GMT

Can Joe pass the Turing Test?

Re: What a shame....

Mook — Thu, 26 Mar 2020 13:32:53 GMT

I doubt if Joe could pass the time of day!

Re: What a shame....

shutter — Thu, 26 Mar 2020 15:09:23 GMT

If I remember rightly, when I found out that Plusnet had been lying to their customers for a week, the source said that Live Chat would only be available for SALES ....