topic Re: What has happened to Plusnet ?? in Plusnet Feedback

What has happened to Plusnet ??

Whitaker100 — Wed, 26 Feb 2020 16:46:04 GMT

I have been with Plusnet from the very beginning of their launch. I have always said how lovely the staff are and how quickly they get things sorted but to say they've gone down hill is an understatement. Staff are as polite as ever but just don't seem to be able to get things done anymore. Empty promises and no results. Alas all the niceness in the world doesnt make up for not providing the service that Im paying for. Time to end what was once a brilliant contract and look elsewhere. Proper let yourself down Plusnet. In Yorkshire they do a job 'reet'. Im afraid you can't make that claim anymore.

Re: What has happened to Plusnet ??

dvorak — Thu, 27 Feb 2020 08:16:28 GMT

Moderators Note

This topic has been moved from Community Feedback to Plusnet Feedback

Re: What has happened to Plusnet ??

adamwalker — Mon, 02 Mar 2020 17:16:54 GMT

I'm really sorry to see this. I've just had a look through the notes on your account and can see we've been investigating a line fault for you and that an engineer is due to visit today.

Please feel free to get back to me here or on a PM if there are any specific issues you wanted to highlight and I'll be more than happy to look into that for you.

Re: What has happened to Plusnet ??

Townman — Thu, 05 Mar 2020 20:57:38 GMT

By the sounds of things your problems could the the service delivery capability of BT Openreach in your area. In which case, in the context of a fault requiring an on the ground engineer ... you might well have the same experience irrespective of who you ISP is.