topic Re: Disgusting attitude of staff in Plusnet Feedback

Disgusting attitude of staff

Crad20 — Sun, 01 Mar 2020 15:26:27 GMT

Sent me email to call about account review as my contract is due then in April. I phoned today and the operator I spoke to needs severely disciplining, his attitude was so appalling I have never been spoken to in such a manner. You have lost another customer, there are better deals elsewhere without the sick attitude of such operators.

I gave him some back and he didn't like it, tough J***E

Re: Disgusting attitude of staff

Baldrick1 — Sun, 01 Mar 2020 15:58:55 GMT

@Crad20 wrote:

I gave him some back and he didn't like it, tough J***E

It might of made you feel better but it doesn’t help, especially if the call is listened to in response to this complaint. You would be better off stating your disappointment, telling the agent that you would be raising a complaint about his attitude and ringing off.

If you can’t get the deal you want you can always try again another day without raising your blood pressure in the process.

Re: Disgusting attitude of staff

Crad20 — Sun, 01 Mar 2020 16:16:31 GMT

I remained calm and assertive and stated my case. They can listen to the call with pleasure. It was the guys attitude that raised my blood pressure. I terminated the call calmly as I wasn't prepared to be spoken to in such a manner and he was still ranting on and on. He also needs to get his facts right before telling me I would have early termination fees to pay as I have an email stating otherwise,!!!!!! I have a recording of the call myself. Bye bye Plusnet.

Re: Disgusting attitude of staff

daveplus — Sun, 01 Mar 2020 16:27:31 GMT

Hi@Crad20

I second @Baldrick1. I had one similar experience a few years ago. Maybe he had a bad day. Just try again and choose "thinking of leaving" but not on a Sunday!!

Dave

Re: Disgusting attitude of staff

Gandalf — Thu, 05 Mar 2020 16:24:24 GMT

Thanks for your post @Crad20 and apologies for the delayed staff response. I'm sorry to hear how your call was handled. We've listened to the call and we've arranged for feedback to be passed on internally where appropriate.

Can I arrange for someone else to call you back to discuss your renewal options with you?

Re: Disgusting attitude of staff

Crad20 — Thu, 05 Mar 2020 17:24:47 GMT

Hello, No need to call back thank you as your renewal price is too high and I do not want fibre.
You offered a good deal to join plusnet last year but you cannot offer a good deal to retain customers.

Re: Disgusting attitude of staff

Gandalf — Thu, 05 Mar 2020 17:27:28 GMT

Thanks for getting back to us @Crad20

While I do sincerely apologise for the experience you've had, I'm sure we'd be able to tempt you with a deal on standard broadband. Feel free to let me know should you change your mind and would like a call back.

Re: Disgusting attitude of staff

Crad20 — Thu, 05 Mar 2020 17:53:19 GMT

I will contact you nearer the end of my contract date next month to see what you offer . Thank you

Re: Disgusting attitude of staff

Gandalf — Thu, 05 Mar 2020 17:54:50 GMT

No problem @Crad20 feel free to drop me a PM when that time comes and I'll ask a colleague to call you back.

Re: Disgusting attitude of staff

Crad20 — Tue, 31 Mar 2020 09:53:14 GMT

Sent PM to Gandalf

Re: Disgusting attitude of staff

Gandalf — Tue, 31 Mar 2020 10:37:22 GMT

Cheers, I'll message you back shortly