topic Re: Unfair practice in Plusnet Feedback

Unfair practice

Allsorts2 — Sat, 29 Feb 2020 23:05:33 GMT

Seems so unfair Plusnet offer fibre for new customers @£21.99 but will not apply this price to long term customers.

How to lose customers in one easy lesson.

Re: Unfair practice

Mav — Sat, 29 Feb 2020 23:10:23 GMT

Moderator's note(s):

Thread moved from ADSL Broadband to Plusnet Feedback.

Re: Unfair practice

idonno — Sun, 01 Mar 2020 09:53:32 GMT

Unfortunately @Allsorts2, it seems to be the way the current world works. One reason I did move. No unhappiness with my actual service from PN, just their pig headed determination to get more money from those that don't or won't move. It'll change, simply because moving ISP now really is so simple to do. You don't even have to call anyone to say you're leaving.

Re: Unfair practice

Allsorts2 — Sun, 01 Mar 2020 12:05:19 GMT

Thanks for reply.

I agree it's fairly normal practice for companies to do this. Tried several times to negotiate with Plusnet however they will not budge. I have been with them for some time and noticed a deterioration in service which again there is no attempt to resolve the issue.Not impressed so as soon as my contract is up I will change provider.