topic Re: Claim cashback £75 in Plusnet Feedback

Claim cashback £75

Angie2311 — Tue, 03 Sep 2019 05:17:48 GMT

Hi I signed up the broadband 07/07/19 via money saving expert which includes £75 cashback.
I paid the 12 month fee, the service is running but I havent received the reward email for claiming the £75.
Would you please let me know what I should do to claim it?
Thank you!

Re: Claim cashback £75

Mads — Tue, 03 Sep 2019 10:23:36 GMT

Hey @Angie2311,

Thanks for reaching out to us.

I'm sorry to hear you have not received a redemption email in regards to the cashback that was advertised when you signed up. Please accept my sincerest apologies for the frustration caused.

I have checked over your account and provided a further response over a support ticket here.

Thanks.

Re: Claim cashback £75

Podge — Thu, 05 Sep 2019 20:37:13 GMT

I have the same problem.

Seems to be a few of us not recieving our emails to claim the £75 cashback.

Is there a large scale fix for this or is it a case by case basis?

Re: Claim cashback £75

OskarPapa — Fri, 06 Sep 2019 12:12:48 GMT

Hi @Podge, thanks for your post.

We're showing that the deal is what's known as an 'Affiliate' offer, which would usually be redeemed via the website that you signed up on - although there are a couple of exceptions.

With that in mind - how was it that you signed up?

Re: Claim cashback £75

Podge — Fri, 06 Sep 2019 12:23:54 GMT

Hiya I signed up over the phone after failing to complete my application through Money Saving Expert you called me back the following day. It said you recieve an email within ten days but after checking all folders I have not received one. The man I signed up with even opened a question on my behalf. Seems a few people are experiencing this problem.

Re: Claim cashback £75

EmilyD — Fri, 06 Sep 2019 16:02:28 GMT

Hi @Podge,

Thank you for confirming those details, I'm sorry that you've not yet received your cashback redemption email.

I've checked your account and can confirm that you're definitely eligible for the cashback, but I can't find your details on the cashback portal. I have raised this to our marketing team and have asked them to send you the cashback and will contact you via ticket on your account once I've received a response. This should be within the next five working days.

Re: Claim cashback £75

Podge — Fri, 06 Sep 2019 17:36:53 GMT

Hi @EmilyD
Your help is appreciated 👍
I will await my er......ticket 🤔😁

Re: Claim cashback £75

YM7 — Thu, 14 Nov 2019 22:08:08 GMT

I have the exact same problem. Been told that I should have received an activation e-mail but no such e-mail was ever received. Seems it's my fault that I did not respond to a non existent e-mail !!

Re: Claim cashback £75

LaurenB — Fri, 15 Nov 2019 12:26:19 GMT

Hi @YM7, I have taken a look into the cashback offer you signed up to and provided further information on how this would be claimed on the open ticket here.

Re: Claim cashback £75

abibilton — Thu, 16 Jan 2020 15:13:59 GMT

I'm glad I'm not the only one who is really struggling to get anywhere!

I signed during the black friday deal when there was £75 cashback. Unfortunately plusnet haven't got the right code on my account so haven't recieved any cashback, and struggling to get anywhere with advisors! Surely if you signed up at the right time with the promotion going on, there isn't any problem?

Please can someone advise what to do? I don't know why this is so difficult 😕

Thank you

Re: Claim cashback £75

LaurenB — Fri, 17 Jan 2020 16:49:33 GMT

Hi @abibilton, I am really sorry for the issues you have had here. I have taken a look into this for you and provided a more detailed response you can view on the account here.