topic Re: Message for Lisa Hardie in Plusnet Feedback

Message for Lisa Hardie

Chas_Williams — Tue, 07 Jan 2020 19:26:47 GMT

As your staff in Question 197384669, on 24th Dec I reported a fault on my Phone & Broadband which occurred on 23rd. Dec after Openreach engineers dug up pavement across the road. The engineer who arrived on 27th.Dec said that his sensors had picked up a fault 22m away which coincided with the repairworks hole. He made good the contact which had been off since the Openreach engineers had worked on it. He also said my BB speed may be lower because he had picked up another connection fault about 2m away from the manhole which meant the other pavement may have to be dug up. So from 23rd until the 27th. we had no phone line and intermittent BB. This meant that our Xmas TV viewing was ruined and our traditional calls to our friends & family had to be done on our expensive mobile phones. Last month my charge was increased to over £45 pm and I have to tell you I am very dissolution with the service. Particularly as you offer new customers a rate of about £33pm.I have been with Plusnet for quite a few years now soI feel as a loyal customer I'm getting a bit of a raw deal.

Re: Message for Lisa Hardie

dvorak — Tue, 07 Jan 2020 20:00:40 GMT

Moderators Note

This topic has been moved from Community Site Feedback to Plusnet Feedback

Re: Message for Lisa Hardie

Chas_Williams — Tue, 07 Jan 2020 20:07:13 GMT

Fine but where does that get me in terms of a sensible response?

Re: Message for Lisa Hardie

dvorak — Tue, 07 Jan 2020 20:12:24 GMT

I moved it to an area much more visible and monitored by staff, so hopefully a little bit further.

Re: Message for Lisa Hardie

RandallFlagg — Thu, 09 Jan 2020 10:25:46 GMT

Hi @Chas_Williams

I've now taken ownership of your fault ticket and provided an update - if you could response accordingly that would be great.

Best wishes

Dave

Re: Message for Lisa Hardie

Chas_Williams — Thu, 09 Jan 2020 16:58:00 GMT

I get that you've been assigned to my post. Have you read my message and what now? Because apart from phone & chat there is no way to email my comments to Plusnet.

Re: Message for Lisa Hardie

RandallFlagg — Thu, 09 Jan 2020 17:04:05 GMT

Hi @Chas_Williams

I need you to log onto your account and respond to the ticket here at your convenience - I'm unable to discuss or resolve your complaint via our community forums.

Best wishes

Dave