topic Re: Account specific "Connection Details" are missing in Plusnet "Member Centre" in Plusnet Feedback

Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Sat, 23 Nov 2019 10:22:11 GMT

The account specific settings have gone missing on the "Connection Details" page 🙄

My "Connection Details" using link - https://www.plus.net/member-centre/broadband/connection-details

shows this -

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jgb — Sat, 23 Nov 2019 11:10:31 GMT

@Anonymous

Just checked and mine have also "disappeared". Perhaps Plusnet would like to comment.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Sat, 23 Nov 2019 12:23:27 GMT

It does make you wonder whether Plusnet ever test updates to their website ?

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Townman — Sat, 23 Nov 2019 13:12:26 GMT

Superuser citation

This topic has been cited by one of the Superusers; the purpose of which is to provide a note for information which might help to focus continued discussion (but might not result in a staff response).

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

VileReynard — Sat, 30 Nov 2019 15:55:26 GMT

I've still got all my details - including DNS, NEWS. NTP etc

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Townman — Sat, 30 Nov 2019 19:34:59 GMT

That rather implies account specific issues - possibly the fact that it works an exception!

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jab1 — Mon, 09 Dec 2019 18:43:43 GMT

Any movement on this topic, please? - I am planning on possibly replacing my router after the holiday, and it would be nice to have the missing information back.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jgb — Mon, 09 Dec 2019 18:56:29 GMT

So far, two weeks on from the original post, we have not even had an acknowledgement of this issue from any Plusnet staff, much less any resolution.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jab1 — Mon, 09 Dec 2019 19:08:58 GMT

Which is another of the reasons I re-raised it, as nothing appears to have happened, despite @Townman escalating it.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Townman — Mon, 09 Dec 2019 22:13:33 GMT

It’s work in progress!

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jab1 — Tue, 10 Dec 2019 07:52:42 GMT

But it shouldn't have happened?

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Tue, 10 Dec 2019 09:22:07 GMT

@Townman wrote:
It’s work in progress!

Is that the same "work in progress" as making this banner disappear from the Member Centre homepage ?

This banner is still permanently shown, despite me updating my preferences.

@jab1 reported this issue back in May, and still nothing has been done !

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Tue, 10 Dec 2019 09:32:11 GMT

There or several other account specific pages in the "Member Centre" that no longer work,

For example "Configure Static IP", you used to be able to toggle between static or dynamic IP, and when on a static block of IPs, the page used to show the addresses and how they were allocated (eg router, broadcast, spare, etc).

Currently selecting this option shows this useless information -

So it's telling me "this feature is not available", well that is wrong as I'm currently using a /30 static IP range.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Tue, 10 Dec 2019 09:42:01 GMT

The "Member Centre" Broadband summary page is currently missing the estimated line speeds and minimum guaranteed line speed, despite the information always being readily available on BTs "Broadband Availability Checker" , and therefore should be a simple set of data to update here.

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

jgb — Tue, 10 Dec 2019 09:54:03 GMT

@Anonymous

I too appear to have the "full set" of missing/broken features on my account - the missing data in the connection details; the updating preferences banner (again reported months ago);missing and erroneous data (I am on 55/10 and my router confirms this but the Member Centre page says 38.4Mbps); missing "feature" on the static IP page.

On top of my billing issues this just adds to the confidence I have in Plusnet!

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Tue, 10 Dec 2019 09:54:54 GMT

The "Broadband Order Tracker" was a misleading shambles throughout the progress of my ADSL2 to FTTC upgrade, started in February and completed late April 2019.

But looking at it today in December, it still says it's waiting to take the first payment, despite my billing being correct and up to date.

Also the tracker is showing "We're preparing to order your Plusnet Hub One", well it's a bit bloody late now, and I no longer need it as (obviously) I have alternative hardware in place !. Why on earth doesn't the ordering process flag to staff that hardware hasn't shipped when a new service become active ?

Re: Account specific "Connection Details" are missing in Plusnet "Member Centre"

Anonymous — Tue, 10 Dec 2019 10:09:28 GMT

I could go in to details about the "Product Change" tool that shows incorrect package information and wrong pricing, or the billing pages that are a nightmare to decipher.

But I'm done wasting my time here, as I'll only get told it's "work in progress" and nothing will get fixed.

Now counting down the ten remaining months of my broadband contract, before I can migrate to an ISP that doesn't cause me constant stress with having to check whether I've been billed correctly every month !.