topic Re: Combining PlusNet accounts? in Plusnet Feedback

Combining PlusNet accounts?

mistermjd — Thu, 17 Oct 2019 09:22:36 GMT

Hi there, I've been a Plusnet customer for donkeys years, but I'm new to the forums. Hello!

I've got Plusnet broadband, and three different Plusnet mobile accounts for the family (What a good customer).

But logging in and out of each account on the Plusnet website to check usage or billing etc is quite a fiddle - is there a way to combine the accounts under one login?

Kind regards

-Mat

Re: Combining PlusNet accounts?

dvorak — Thu, 17 Oct 2019 09:25:34 GMT

Sadly not, I'm in the same position!

Re: Combining PlusNet accounts?

mistermjd — Thu, 17 Oct 2019 09:32:43 GMT

Hi thanks for the quick reply!

That's a shame. Although certain competitor providers have very comprehensive multi-account management, so maybe the website dev team could consider an update at some point?

Kind regards

-Mat

Re: Combining PlusNet accounts?

Townman — Thu, 17 Oct 2019 09:47:00 GMT

Sounds simple, but it is far more than a website update.

It would be a complete change to the Customer Management Service, wherein the paradigm changes to a customer having multiple products, rather than a provided service having a customer interface.

Due to history, there is a deep divide between mobile and landline / broadband service systems - they are very distinct systems having completely independent billing.