topic Billing fiasco in Plusnet Feedback

Billing fiasco

smiffy1 — Tue, 24 Sep 2019 05:57:48 GMT

The fallout from last year’s troubled migration to a new billing platform has continued after broadband ISP Plusnet confirmed that, in yet another blunder, their system failed to take payments from hundreds of customers for a period of several months.

NOTE Hundreds of Customers !!

In Q1 2019 almost four in ten of Plusnet’s complaints were about billing, pricing and charges (38% of complaints).

https://www.ispreview.co.uk/index.php/2019/09/customers-of-uk-isp-plusnet-face-several-months-of-backdate-bills.html

Re: Billing fiasco

dvorak — Tue, 24 Sep 2019 07:09:52 GMT

Hundreds! Even if it was 999 and subscriber numbers were 100,000 (which is 0.01% of BT's subscriber base, so likely to be higher) that's less than 1% which would count as a small number as PN have said.

Re: Billing fiasco

ejs — Tue, 24 Sep 2019 19:10:13 GMT

If 100,000 were 0.01% of BT's subscribers, that works out as BT having 1 billion subscribers. Which could be expressed as 10 million "hundreds" of customers.

Re: Billing fiasco

newagetraveller — Wed, 25 Sep 2019 09:32:30 GMT

Oh look, it's one of the fanclub trying to make a PN critic appear to be wrong when ----------------------------

Re: Billing fiasco

dvorak — Wed, 25 Sep 2019 09:56:09 GMT

or maybe it's someone trying to put perspective. Fanclub? not really.

I'll admit my quick math was a bit wonky.

Re: Billing fiasco

smiffy1 — Thu, 26 Sep 2019 09:50:29 GMT

you could also say if they had 100.000 customers , if 38% complain about the billing mess that is 38,000 complaints .. WOW

Re: Billing fiasco

Mav — Thu, 26 Sep 2019 10:01:54 GMT

But it's 38% of customers who have complained not 38% of all customers