topic Re: Is this the shortest chat session? in Plusnet Feedback

Is this the shortest chat session?

briston — Tue, 10 Sep 2019 11:25:54 GMT

Joe at 12:21, Sep 10:
Hi! Welcome, I am Plusnet's Routing Bot - Joe. Let's get you to the right team!

Joe at 12:21, Sep 10:
Please CLICK on one of the options below:
Signing up as a new customer
Signed up but not yet connected
Existing customer enquiry OR to add/upgrade a current product
You at 12:21, Sep 10:
Existing customer enquiry OR to add/upgrade a current product
Info at 12:22, Sep 10:
Thank you for chatting with us.

Re: Is this the shortest chat session?

MatthewWheeler — Tue, 10 Sep 2019 15:52:22 GMT

Thanks for getting in touch @briston

From what I can see you managed to get through this afternoon?

Let us know if there's anything else we can help with

Re: Is this the shortest chat session?

howmuchisthat — Wed, 11 Sep 2019 17:59:24 GMT

Everytime I have tried to use chat (several times in the last 2 weeks), its always busy - but not for signing new customers!

Forgot to add - queing isn't offered - you have faff about entering your details again, to find its still not available

Re: Is this the shortest chat session?

LaurenB — Wed, 11 Sep 2019 18:40:48 GMT

Hi @howmuchisthat, I'm really sorry for the issues using our chat service. I have replied to your other post for you but if you have any further queries in future and are having issues speaking with a chat advisor, please feel free to drop us a message on here and we would be more than happy to assist.