topic Re: Left hand not knowing what the right hand is doing in Plusnet Feedback

Left hand not knowing what the right hand is doing

briston — Sat, 07 Sep 2019 15:43:04 GMT

Today I realised that I was being overcharged so called and chose billing as my option. There I was told that my contract was stuck in pending, since 19/07/2019. This is a known problem but all wrongly charged amounts would be refunded when this was fixed but not known when the problem would be solved. I advised that perhaps I should cancel my direct debit when I was told this would generate charges as I had cancelled my contract.

I asked to be put through to cancellations where I was told a totally different story. A refund could be made immediately and the discounts I negotiated would be applied manually until a fix was found or I cold cancel with no penalty as I was not in contract.

I advised I would put the 2 pieces of information on 2 pieces of paper. Throw them in the air and the one which stuck on the ceiling is the one I would chose.

Re: Left hand not knowing what the right hand is doing

briston — Sat, 07 Sep 2019 15:59:41 GMT

Just to confirm my previous comments I have received 2 emails. The first is about my into contact where it has been confirmed by a manager that there will be a cancellation charge. The second email refers is from then cancellation and retention department which confirms no cancellation charge, although this is not confirmed by a manager.

Re: Left hand not knowing what the right hand is doing

smiffy1 — Sat, 07 Sep 2019 17:20:00 GMT

Unbelievable

Re: Left hand not knowing what the right hand is doing

Beyhive — Sun, 08 Sep 2019 14:16:29 GMT

Hi @briston,

I am sorry to hear that and for the confusion caused. I have updated the support ticket on your account. Please click here to view my response.