topic Re: Plusnet Support - What happened? in Plusnet Feedback

Plusnet Support - What happened?

southerner — Sat, 24 Aug 2019 22:23:20 GMT

There was a day they were responsive, helpful & knowledgeable. Now you just get someone that cuts your chat off & then someone that C/Ps a major outage report saying you would be OOS until the next day & service shortly resumes.

Re: Plusnet Support - What happened?

Beyhive — Mon, 26 Aug 2019 08:55:57 GMT

Hi @southerner,

We are sorry to hear you feel this way and I can assure you that this is certainly not the level of service we aim to provide.I will pass on your recent chat experience as a feedback.

In terms of the major service outage you had, it was an outage on our supplier's network which more than likely would have affected a number of lines. We get given an estimated response time however these are not always accurate as it could always be fixed sooner and it can sometimes take longer.

Re: Plusnet Support - What happened?

Mav — Mon, 26 Aug 2019 14:00:35 GMT

Moderator's note(s):

Unhelpful post and its subsequent replies removed.