topic Re: Broadband "usage allowance" in Plusnet Feedback

Broadband "usage allowance"

ukthesis — Sun, 11 Aug 2019 16:29:23 GMT

I've just sdigned up with PlusNet with the Unlimited Fibre plan. But what's all this about "usage allowance."?

I assumed that I could download and upload as much as I want. Like with Virgin Media, my present supplier. I do a lot of surfing on the internet each day. I don't want to be limited in how long I can go on the service without being penalised! Because I almost certainly will.

Am I getting this wrong, in which case why is the service called UNLIMITED Fibre?

Thanks.

Re: Broadband "usage allowance"

Baldrick1 — Sun, 11 Aug 2019 17:23:18 GMT

It is unlimited. Where are you seeing this message?

Re: Broadband "usage allowance"

ukthesis — Sun, 11 Aug 2019 17:29:16 GMT

Saw it in the current handbook. But I then looked on the internet, and this should only apply to old packages, when there were these limits. Might be a good idea for PlusNet to remove this page from their current handbook!

Re: Broadband "usage allowance"

Baldrick1 — Sun, 11 Aug 2019 17:33:44 GMT

Yes, you can ignore it. Some people may still be on this old legacy product as Plusnet does allow this.

Re: Broadband "usage allowance"

Gandalf — Sun, 11 Aug 2019 19:24:11 GMT

Hi there.

I can confirm that our unlimited packages have absolutely no usage allowances. I think I (With the help of a few house mates) got up to around 3TB in a month a few years ago, although I've not been close to that since.

Thanks for flagging that it's still showing in our handbook, I'll raise this with the appropriate team.

Re: Broadband "usage allowance"

Mav — Sun, 11 Aug 2019 23:05:19 GMT

Moderator's note(s):

Thread moved from ADSL Broadband to Plusnet Feedback.