topic Billing Unfixed in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Billing-Unfixed/m-p/1644464#M84588 <P>This should be interesting to see what PN does now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif" alt="Wink" title="Wink" /></P> <P><FONT color="#0000FF"><STRONG>4. Customers’ services work as promised, reliably over time.</STRONG></FONT><BR /><FONT color="#0000FF">If things go wrong providers give a prompt response to fix problems and take appropriate action to help their customers, which may include providing compensation where relevant. If providers can’t fix problems with core services they have promised to deliver within a reasonable period, customers can walk away from their contract with no penalty</FONT></P> <P><A href="https://www.ispreview.co.uk/index.php/2019/06/uk-isps-sign-up-to-new-ofcom-fairness-for-customers-commitment.html" target="_blank" rel="noopener">https://www.ispreview.co.uk/index.php/2019/06/uk-isps-sign-up-to-new-ofcom-fairness-for-customers-commitment.html</A></P> Mon, 03 Jun 2019 14:46:44 GMT smiffy1 2019-06-03T14:46:44Z Billing Unfixed https://community.plus.net/t5/Plusnet-Feedback/Billing-Unfixed/m-p/1644464#M84588 <P>This should be interesting to see what PN does now <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@0FA1396AC0773F33E2DC472BB4F75D3C/images/emoticons/wink.gif" alt="Wink" title="Wink" /></P> <P><FONT color="#0000FF"><STRONG>4. Customers’ services work as promised, reliably over time.</STRONG></FONT><BR /><FONT color="#0000FF">If things go wrong providers give a prompt response to fix problems and take appropriate action to help their customers, which may include providing compensation where relevant. If providers can’t fix problems with core services they have promised to deliver within a reasonable period, customers can walk away from their contract with no penalty</FONT></P> <P><A href="https://www.ispreview.co.uk/index.php/2019/06/uk-isps-sign-up-to-new-ofcom-fairness-for-customers-commitment.html" target="_blank" rel="noopener">https://www.ispreview.co.uk/index.php/2019/06/uk-isps-sign-up-to-new-ofcom-fairness-for-customers-commitment.html</A></P> Mon, 03 Jun 2019 14:46:44 GMT https://community.plus.net/t5/Plusnet-Feedback/Billing-Unfixed/m-p/1644464#M84588 smiffy1 2019-06-03T14:46:44Z