topic contract not being a contract in Plusnet Feedback

contract not being a contract

TheElk — Mon, 03 Jun 2019 08:19:11 GMT

Question: - When is a contract not a contract ?

Answer: - When your router has a problem 0ne & a half months before its due to be renewed/finish and you then have to pay for a new one to be sent out.

The strange bit is that I thought a contract lasted till the last day of the agreement between both parties. Unfortunately, this doesn't seem to be the case with PlusNet, which is a shame because until now I've never had an issue.

Re: contract not being a contract

Baldrick1 — Mon, 03 Jun 2019 09:19:25 GMT

Free Plusnet routers come with a twelve month guarantee from new. After that you are on your own unless you negotiate a new deal that includes one. So the question has to be how long is it since they supplied the device, not how far are you through your current contract,

Re: contract not being a contract

VileReynard — Mon, 03 Jun 2019 10:03:25 GMT

There are many cast-off Hub 1's available on fleabay, quite cheaply.

Re: contract not being a contract

gleneagles — Mon, 03 Jun 2019 11:05:42 GMT

@VileReynard

Slightly off subject but why buy a hub 1 if hub 6 is available on ebay ?

Having gone from a hub 1 from PN which was excellent I moved to a hub 6, did not notice any additional increase in signal strength but the claim is that a Hub 6 is more secure and has an additional channel ?

Re: contract not being a contract

VileReynard — Mon, 03 Jun 2019 11:28:03 GMT

Quite true - but I have no experience of any of the Hubs and presumably a replacement Hub 1 might possibly be offered free of charge if the OP were to take out a fresh contract in a few weeks time.

Re: contract not being a contract

adamwalker — Mon, 03 Jun 2019 12:33:57 GMT

Hi there,

I've just checked your account @TheElk and it looks like we've provided a new router today but have only charged you for postage and packing fees.

Adam