topic Re: HTML source code showing in Plusnet emails in Plusnet Feedback

HTML source code showing in Plusnet emails

Debs947 — Fri, 31 May 2019 23:41:27 GMT

I helped a relative sort out her renewal contract a few weeks ago and told her to forward me any emails she got about it from Plusnet so I could check all in order. Here is part of the text in an email she received....

"A breakdown of your monthly bill is as follows:

<b>

Unlimited Fibre Broadband: £11.00 per month for 24 months and then £15.99 thereafter Line rental: £18.99 per month Anytime International call plan: £8.00 per month

Total: £37.99 per month for 24 months on a new 24-month contract then £42.98 per month thereafter

</b>"

I've edited a few websites in the past so I recognise the source code in this but how is a customer supposed to know that "&#163" means "£"? Are you aware this is happening still and can't you fix it?

Re: HTML source code showing in Plusnet emails

daveplus — Sat, 01 Jun 2019 08:22:39 GMT

I had the same issue in an email on April 6th and one on May 6th

Re: HTML source code showing in Plusnet emails

EmilyD — Sat, 01 Jun 2019 13:32:11 GMT

Hi @Debs947 and @daveplus,

Thank you for letting us know about this, I'm sorry for any confusion that these emails caused. I will pass this on to my team leader so that this can be flagged to the relevant team.

Re: HTML source code showing in Plusnet emails

Townman — Sun, 02 Jun 2019 16:55:32 GMT

Which email client(s) were these viewed in?

Do they appear identical if viewed via webmail?

This could be an issue with the email client not correctly processing html content correctly.

Re: HTML source code showing in Plusnet emails

Debs947 — Sun, 02 Jun 2019 17:32:42 GMT

I'm not sure how my relative received/viewed the original message, it could have been either her Gmail on an iPhone app or webmail. I use Gmail webmail.