topic Excellent Service in Plusnet Feedback

Excellent Service

MC22 — Wed, 03 Apr 2019 15:47:54 GMT

I’d like to give some positive feedback on our experience of joining Plusnet. We received the Hub One in plenty of time before our Transfer Date and the Fibre Extra Service was activated on time. Initially Caller Display didn’t work so I asked for help on the forum and it was activated within an hour. There was a problem receiving the Reward Card claim email but this was also resolved and we have now received the Reward Card. The Fibre Extra Service is excellent, with consistent speed throughout the day. Thank you very much for making the transfer to Plusnet a pleasant one, Regards, M.

Re: Excellent Service

LordFoul — Wed, 03 Apr 2019 16:03:28 GMT

Hi @MC22,

Thanks for your kind feedback, I'm really pleased that your provisioning journey went smoothly and you got the help you needed with your cashback query when you needed it. It's great to read such comments as they reflect the hard work we put into making our services stand out.

Thank you so much for taking the time, I'll make sure your feedback is passed on.

Please don't hesitate to come back to us if you need any assistance.

Thanks - LF

Re: Excellent Service

Shep41 — Thu, 04 Apr 2019 14:37:14 GMT

One satisfied customer at least 🤣