topic Credit where due in Plusnet Feedback

Credit where due

chips — Mon, 01 Apr 2019 15:24:39 GMT

Had to change payment details today (new card) and on-line was encountering a problem. As ever this seemed to be MY problem. Rang Customer Service and was caught on the hop when a hooman voice interrupted the first ring. Had to gather my wits denied the usual 15 minutes of mental preparation. Lovely lady informed that "there are no queues today": dare I hope this means the payment foul-ups have been fixed. I'll reserve judgement. Card has been updated and a payment due next week will tell a tale. Should I be cut off again in two months for non-payment you'll be the first to know.

Moderator's note by Mike (Mav): Labels added after move to Plusnet Feedback.

Re: Credit where due

Gandalf — Mon, 01 Apr 2019 15:19:33 GMT

Cheers for the feedback, I'm glad to see you got through without a wait.

Let us know if you do need any further assistance and we'll be happy to help.

Re: Credit where due

Mav — Mon, 01 Apr 2019 15:24:07 GMT

Moderator's Note(s)

Thread moved from My Account Billing to Plusnet Feedback.