topic Re: It is happening today in Plusnet Feedback

It is happening today

SilentWight — Tue, 26 Feb 2019 09:03:25 GMT

Well, finally after much trials and tribulations I will be moving from my current local cable provider to Plusnet today, delayed due to local provider not cooperating in porting/releasing my number, is has taken 4 weeks.

Openreach is coming round today to reactivate my telephone line

I wish to thank Plusnet Customer Service Adviser [CSA Removed] for his effort to sorting this saga out and phoning me back as promised, keeping me posted on all developments after earlier miscommunication with Plusnet, credit where credit is due!

I will keep you posted

Moderator's note by Mike (Mav): CSA name(s) removed (to an area staff can see) as per Forum rules.

Re: It is happening today

SilentWight — Tue, 26 Feb 2019 09:27:22 GMT

Sorry about mentioning CSA name, won't happen again, was a bit enthusiastic this morning and forgot that it was against forum rules

Re: It is happening today

dvorak — Tue, 26 Feb 2019 09:47:24 GMT

Moderators Note

This topic has been moved from Fibre to Feedback as it seemed more suited.

Re: It is happening today

SilentWight — Tue, 26 Feb 2019 21:08:32 GMT

Update, phoneline activated by Openreach however another porting problem as port date had expired for some reason. Back on the phone to Plusnet in the morning.

Re: It is happening today

OllieC — Wed, 27 Feb 2019 11:35:24 GMT

Hi SilentWight@

I have updated your complaint ticket here

Kind Regards

- Ollie

Re: It is happening today

SilentWight — Wed, 27 Feb 2019 17:17:33 GMT

Hi,

Thanks for your reply, I presume Friday 1st January 2019, should read Friday 1st of March 2019?

I will be lighting up a candle of hope tomorrow night to see if that helps for Friday

Re: It is happening today

BD — Wed, 27 Feb 2019 17:47:40 GMT

Hi @SilentWight, that's the date which was meant yes sorry. I can see the ticket on your account is on hold until Saturday for us to check into the status of this however if you haven't seen the number port complete by noon Saturday please do drop us a message on here and we'll happily chase this up for you.

Re: It is happening today

SilentWight — Wed, 27 Feb 2019 18:00:44 GMT

Will do thanks for your reply, I presume internet will go live on the same day as number being ported.

Re: It is happening today

BD — Wed, 27 Feb 2019 18:48:07 GMT

That's correct @SilentWight. Upon the porting issue completing and this allowing the phone order to complete we should see the broadband order complete with this. As mentioned though if there's any issues come Saturday and you haven't heard from our order updates team then please do let us know. Having checked the link between your phone and broadband order everything looks to be in place to go active.

Re: It is happening today

SilentWight — Sat, 02 Mar 2019 14:02:39 GMT

Good afternoon,

I really feel I have entered some kind of Brexit negotiations, loads of back and forth and still no promised results, in this case porting over my number and enabling fibre broadband.

I have worried elderly relatives trying to call me from abroad to my home number that is still in between some kind of 3rd dimension between my old provider Wightfibre and Plusnet.

They now have to call my mobile and are incurring extra costs doing so, I also am receiving a avalanche of emails of people who tried phoning my home number to no avail.

As you might have guessed from my post, number still has not been ported as of 13.25pm today, very disappointing!

Re: It is happening today

Satss — Sat, 02 Mar 2019 15:29:21 GMT

Hi @SilentWight I am sorry for the delays with your service and to see the inconvenience this is causing to you. I've spoken with our suppliers today and have provided you with an update on your account here

Re: It is happening today

SilentWight — Mon, 04 Mar 2019 20:56:27 GMT

Broadband and home phone both working as from this afternoon

(ticket updated)

Re: It is happening today

OskarPapa — Mon, 04 Mar 2019 21:45:53 GMT

That's great news @SilentWight .

We've now applied the agreed upon credits.

Please do not hesitate to get back in touch with any further queries at all.

Re: It is happening today

SilentWight — Tue, 05 Mar 2019 07:55:35 GMT

Credits received in my account this morning

Re: It is happening today

abails0105 — Tue, 05 Mar 2019 10:00:26 GMT

Glad to hear @SilentWight

Just let us know if you need anything else