https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671501#M8412 I posted on here a few weeks ago complaing about the slow and stuttering speeds I was suffering. I have since moved ISP and everything is perfect, I am getting speeds I could only dream about with Plusnet. The Customer Service is also superior. <BR />Thanks to all in here who tried to help and support me but I have one last request how do I permanently close my broadand service with Plusnet? I have sent a message through ther broken ticket system and hopefully I will recieve an answer to that in a few weeks. I don't really want to spend 30 minutes a time on the phone with plusnet.<BR />Thanks in advance. Tue, 12 Jan 2010 14:06:19 GMT Relica 2010-01-12T14:06:19Z https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671501#M8412 I posted on here a few weeks ago complaing about the slow and stuttering speeds I was suffering. I have since moved ISP and everything is perfect, I am getting speeds I could only dream about with Plusnet. The Customer Service is also superior. <BR />Thanks to all in here who tried to help and support me but I have one last request how do I permanently close my broadand service with Plusnet? I have sent a message through ther broken ticket system and hopefully I will recieve an answer to that in a few weeks. I don't really want to spend 30 minutes a time on the phone with plusnet.<BR />Thanks in advance. Tue, 12 Jan 2010 14:06:19 GMT https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671501#M8412 Relica 2010-01-12T14:06:19Z https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671502#M8413 As stated on the ticket on your account, there's a payment currently being processed on the account. As soon as this completes we'll be able to close the account off properly for you. Tue, 12 Jan 2010 16:54:52 GMT https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671502#M8413 orbrey 2010-01-12T16:54:52Z https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671503#M8414 I have noticed a change is connection and service over the past few months, if it doesn't improve I might be looking for another ISP. Shame, Plusnet were great 6+ months ago. Tue, 12 Jan 2010 19:49:55 GMT https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671503#M8414 leewilson78 2010-01-12T19:49:55Z https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671504#M8415 I'm in the same boat. <BR />I jumped ship a matter of days ago and I'm hoping that PN takes the £12-something as scheduled.<BR />I loved Metronet in the good old days when they were a small bunch of keen professionals. Can't blame them for selling out to PN to take their well deserved rewards. I also understand that PN has probably become a victim of their own success having achieved <I>almost</I> umanageable numbers of subscribers. I also understand that they are reliant on whatever infrastructure has been supplied (or not) by BT and that the same pattern may develop with my new ISP (Surfanytime ADSL2+, aka Murphx/Firefly) - that's why i took their monthly contract offer when it was available.<BR />The tipping point for me was not being phoned back after 2 promises - gave me an uneasy feeling about customer service efficiency.<BR />You can see my review on ispreview.co.uk. <BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@0D61218B4C14ADFBC10BECD1C628E66A/images/emoticons/undecided.gif" alt="Undecided" title="Undecided" /> Fri, 15 Jan 2010 09:28:51 GMT https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671504#M8415 mikko 2010-01-15T09:28:51Z https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671505#M8416 I should have said my review on ispreview.co.uk was under the name mcowley01 Fri, 15 Jan 2010 09:33:37 GMT https://community.plus.net/t5/Plusnet-Feedback/One-last-request/m-p/671505#M8416 mikko 2010-01-15T09:33:37Z