topic Re: Sadly leaving PlusNet for new 150MB service from EE in Plusnet Feedback

Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Tue, 22 Jan 2019 18:46:26 GMT

My contract with PlusNet ends this month, but they still don't offer the 150/300MB service, despite EE and BT offering it from my exchange. If the speed is as promised I will be get 3 times faster downloads for only an additional £1.50 per month. I was told, by email, I would be charged an early contract leaving fee for one month, but was assured by the helpline this is wrong, and will only be charged for a few days in February while I wait for connection. I was consistently getting 64MB out of PlusNet a few months ago but this dropped to about 48MB in September and has stayed that way ever since. EE are offering the new service at a 20% discount for 18 months and halved the setup fee to £25. You need a engineer to visit your home to install a booster box on the copper line. Apart from the speed drop, I was happy with the PlusNet service and would have stayed if they offered the new one for a similar price.

Re: Sadly leaving PlusNet for new 150MB service from EE

dvorak — Tue, 22 Jan 2019 19:03:49 GMT

Moderators Note

This topic has been moved from Chat to Feedback

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Tue, 22 Jan 2019 19:14:10 GMT

I also want to keep my email addresses and PlusNet used to charge £20 a year to keep them. I was told on the chatline this service is now free to old customers, unlike BT who charge an extortionate £7.50 per month to keep emails. Once I get the new EE service, I will see if the PlusNet emails still work, and then finally dump BT once and for all.

Re: Sadly leaving PlusNet for new 150MB service from EE

Jonpe — Tue, 22 Jan 2019 21:14:19 GMT

Correct me if I'm wrong, but isn't EE also part of BT?

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Tue, 22 Jan 2019 21:26:50 GMT

Yes BT own EE, but hopefully will keep charging less for almost the same service.

Re: Sadly leaving PlusNet for new 150MB service from EE

adamwalker — Wed, 23 Jan 2019 10:06:34 GMT

Hi there and sorry to see you're going.

Yes, we would only charged a part-month as you've mentioned, that's handled automatically so I think the agent was referring to what fees would be due if the account were have been closed there and then.

I hope everything goes smoothly with EE for you.

Re: Sadly leaving PlusNet for new 150MB service from EE

Anonymous — Wed, 23 Jan 2019 16:43:36 GMT

Hi DaveLister

If you wish to keep your existing PlusNet email account make sure you ask before you leave as there have been various posts about people having problems because they did not ask before leaving and their email account was closed

Brian A

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Wed, 23 Jan 2019 17:43:42 GMT

OK thanks Adam, but the point is your system quotes an incorrect charge in writing. This should be corrected if you don't want many complaints. The monthly charge for my package is given as £11.61, instead of a daily cost of less than a pound.

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Thu, 24 Jan 2019 00:38:36 GMT

Thanks Brian, I did ask the chatline staff to note that I want to keep my emails for this closed account.

Re: Sadly leaving PlusNet for new 150MB service from EE

idonno — Wed, 23 Jan 2019 21:40:19 GMT

@DaveLister wrote:

My contract with PlusNet ends this month, but they still don't offer the 150/300MB service, despite EE and BT offering it from my exchange. If the speed is as promised I will be get 3 times faster downloads for only an additional £1.50 per month. EE are offering the new service at a 20% discount for 18 months and halved the setup fee to £25. You need a engineer to visit your home to install a booster box on the copper line. Apart from the speed drop, I was happy with the PlusNet service and would have stayed if they offered the new one for a similar price.

Lucky you. I was only looking at whether Plusnet offered such a service this afternoon. If they don't up their game I suspect more people will start to look elsewhere.

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Thu, 24 Jan 2019 04:30:36 GMT

Just noticed Talk-Talk have jumped on with a 150/300 service offering with very similar pricing to EE. They have a very good description page with the exchanges listed :

Bath
Brighton & Hove
Cambridge
Cheltenham
Derby
Edinburgh
Gillingham
High Wycombe
Leamington Spa
Luton
St Austell
Swansea

So if you use one of these 12 exchanges, then perhaps an upgrade is possible. The more people get the service, the more this should encourage the main ISP's to roll out more. An upgrade makes sense for people who download large files, have many people connecting via the same router, or are quick adopters of new technology, e.g. 4K.

Re: Sadly leaving PlusNet for new 150MB service from EE

Browni — Thu, 24 Jan 2019 05:46:56 GMT

That was the initial 12 pilot sites, it's expanded quite a bit since.

Link

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Thu, 24 Jan 2019 05:56:32 GMT

OK great thanks for the update, more exchanges means more customers and the roll out should go faster.

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Fri, 25 Jan 2019 10:53:33 GMT

Extended exchange list:

Armley
Bath Kingsmead
Bishops Stortford
Brierley Hill
Brighton Hove
Chorlton
Eltham
Glasgow Bridgeton
Glasgow Douglas
Great Barr
Hammersmith
Hemel Hempstead
High Wycombe
Hunslet
Kidbrooke
Liverpool Central
Lofthouse Gate
Manchester East
Mansfield
Northern, Birmingham
Parsons Green
Portsmouth North End
Pudsey
Rochdale
Wandsworth
Whitchurch, South Glamorgan

This list may still be out of date

Re: Sadly leaving PlusNet for new 150MB service from EE

Browni — Fri, 25 Jan 2019 11:01:13 GMT

That's only phase 2 which includes my exchange, new exchanges are being added on a daily basis.

Re: Sadly leaving PlusNet for new 150MB service from EE

Gandalf — Fri, 25 Jan 2019 11:21:25 GMT

Hi @DaveLister

Sorry to see you're leaving.

I've marked your account appropriately so it should downgrade to Plusnet Mail automatically instead of closing in full once your line is taken over by your new provider/services have ceased with us.

Let us know if you need any further assistance before or after the transfer.

Re: Sadly leaving PlusNet for new 150MB service from EE

Terranova667 — Tue, 29 Jan 2019 22:08:59 GMT

How is the OP able to apply for the 150/300Mb service when G-fast needs a max attainable of 100Mb+ and a line 320m or shorter, even if you take the speed the op said they use to get of 64Mb thats around a 500m line and wouldn't meet the Max attainable requirement either and therefore G-fast shouldn't be an option.

Did thay apply using only a postcode which would give the speed for the area and not what the OP actually gets, or did they phone and was lied to by the CS agent ?.

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Tue, 29 Jan 2019 22:36:54 GMT

Been told by EE that most customers of 150MB should get 145MB or better in practice, with 300MB customers getting 250MB or better. If you pay for the expensive BT service they guarantee you will get an absolute minimum of 100MB, and if it's slower they will pay you £20 per month until they fix it.

Re: Sadly leaving PlusNet for new 150MB service from EE

Browni — Tue, 29 Jan 2019 22:41:15 GMT

I'll be very surprised if the OP gets the speeds he's expecting.

@DaveLister what does the DSL Checker show as your estimated speeds for G.fast?

Re: Sadly leaving PlusNet for new 150MB service from EE

DaveLister — Wed, 30 Jan 2019 00:09:35 GMT

DSL_Checker says 236.8MB minimum for a 300MB noisey line, but does not quote for a 150MB setup. I'm getting 68MB now on my current setup, so if you expect the same percentage drop - 85% of theoretical - I should get at least 127.5MB from the 150MB setup when available next month.